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Содержание экзамена (четвертый семестр): Максимальное количество баллов, набранных за работу в течение третьего семестра, составляет 49 баллов. На экзамене за четвертый семестр студент добирает за итоговые работы 25 баллов. Общее количество баллов в сумме составит 74.
Максимальное количество баллов за работу по курсу в течение третьего и четвертого семестра составляет 111 баллов. С учетом итоговых работ за третий и четвертый семестры для получения отличной оценки за весь курс студент должен набрать 161 балл. Студент, набравший менее половины баллов, получает неудовлетворительную оценку. Темы курса: 1. The history and development of tourism. 2. The organization and structure of tourism. 3. Travel agents. 4. Tour operation. 5. Types of travel. 6. Tickets, reservation, and insurance. 7. Tourist information 8. Guiding 9. Promotion and marketing in tourism 10. Developments in tourism Предлагаемая тематика сочинений
Предлагаемая тематика докладов
Предлагаемые ситуации
Oxford: Oxford University press, 1998 – 200 pages
Edinburgh: Longman, 1997 – 127 pages
Hong Kong: Oxford University Press, 1997 – 110 pages 4. Ladouss, Gillan Porter Going Places: English for work and travel Oxford : Heinemann, 1995 – 128 pages 5. Harding, Keith High Season: English for the Hotel and Tourist Industry: Hong Kong: Oxford University Press, 1994 – 176 pages 6. Jones, Leo Welcome! English for the Travel and Tourism Industry Cambridge: Cambridge University Press, 1998 – 126 pages 7. Михайлов, Николай Николаевич Английский язык. Гостиничный, ресторанный и туристический бизнес: Учебное пособие для факультетов туристического менеджмента, социально-культурного сервиса и иностранных языков вузов М: Academia, 2002 – 159 стр. 8. Воробьева, Светлана Александровна Деловой английский для сферы туризма М: Филология, 2002 – 350 стр. 9. Интернет-ресурсы. VIII. КОНТРОЛИРУЮЩИЕ МАТЕРИАЛЫ ДЛЯ АТТЕСТАЦИИ СТУДЕНТОВ ПО ДИСЦИПЛИНЕ I. Тест на понимание прочитанного 1. Read the article. Find two examples of passengers behaving badly. Describe them below.
2. Which of the following reasons are given for passengers behaving badly? Underline and number the sentences in the article that prove your choice. 1. Flights don’t leave on time. 6. Passengers feel worried and nervous. 2. Passengers don’t feel safe. 7. The airline food is poor quality. 3. Airline staff don’t put 8. Some passengers get drunk. the customer first. 9. Some airlines don’t have no- 4. Flight attendants aren’t polite. smoking policies. 5. Some terminals are too crowded. 10. Passengers don’t respect authority. Passengers behaving badly The abusive passenger is becoming a world-wide problem. Delta Air Lines crew suffer 100 verbal and physical assaults a month, while cabin crews in some airlines are seeking early retirement at 50 because of their stressful work. One businessman was recently less than happy when airport staff told him his luggage had been lost. Already frustrated by a delayed flight, he stormed onto the runway, took out a pistol and shot out the aircraft’s front tyre. “Every time there is an incident where the cabin crew feel compelled to bring someone off the flight-deck, there will be safety issues,” says Leslie Berkowitz, In-flight services manager at the International Air Transport Association. The cause of most passenger misbehaviour is stress, according to Farrol Kahn, director of the Aviation Health Institute. Overcrowding and queuing at the airport raises adrenaline levels. Normally these levels decrease through gaining control of a situation, either by standing up and fighting or running. Instead, passengers are kept in cramped conditions on an aircraft, where they have no control. “In these circumstances, they wait for one little excuse and then let rip,” says Dr Kahn. In one recent case, a septuagenarian hit a steward after being told there was no more steak. Much of the abuse is down to alcohol. Dahlberg and Associates, the aviation consultancy, recently discovered that 202 out of 708 major incidents noted by a US carrier over a six-month period were alcohol-related. Seventy-four incidents were smoking-related: more carriers are banning on-board smoking, leading the nicotine-dependent into conflict as they try to have a secret cigarette. Dahlberg also blames “changers in society’s views on technology and authority” and “stresses related to mass travel”. From the Financial Times Notes: Abusive – rude and aggressive Assaults – attacks Compelled – forced Adrenaline – energizing substance produced by the body when angry, scared or exciting Cramped – too small, squashed Septuagenarian – a seventy-year-old person (between 70-79 years old) 3. The words in the box are from the article above. Which are used as countable nouns and which are used as uncountable nouns?
II. Тест на аудирование. 1. David Creith, Customer service teaching Manager for an international airline, is talking about the problems he has to solve for business travelers.
2. Listen to the first part of the interview and answer these questions. 1. David Creith is the Customer Service Teaching manager: a) for which airline? b) at which terminal c) at which airport 2. Some people want: a) …………. . b) ………………. . c) ………….. . 3. Why is it not possible to give everyone the seat they want? 4. Why do airlines have to oversell flights? 5. Who are Gold Card holders? 6. What do Gold Card holders often ask for? 3. In the second part of the interview David Creith talks about how he deals with telephone complaints. Listen and complete the chart.
III. Лексико-грамматический тест. 1. Match the sentences below to the situations. a) At an airline check-in counter b) on a plane c) At reception in a hotel d) In a restaurant e) At a railway station f) At car hire firm 1. Which bus will take me downtown? …… 11. Is it automatic or manual? ……….. 2. Could I have the bill / check please? …… 12. On the left, you can see 3. How long will you be staying? .…… the Adriatic coast ……….. 4. What did you have from 13. There may be turbulence the mini-bar? …….. over the Himalayas. ……….. 5. Is this self-service? ……. 14. I’d like a round trip to Chicago ………. 6. I’d like an aisle seat at the back. …….. 15. Here’s your boarding pass. ………. 7. Did you pack the case yourself? …….. 16. We’ll be landing in 25 minutes. ………. 8. When does the express to Montreal leave … 17. Is this your hand luggage? ………. 9. Your baggage is 5 kilos overweight. 18. This dish is quite spicy. ………. You’ll have to pay excess. …… 19. Please return to your seats 10. It’s $1,000 for three days. and fasten your safety belts. ………. Unlimited mileage. ……. 20. Smoking is forbidden in the toilets. …... Max. 20 point 2. Put the verb in brackets in the correct tense to express future actions: the Present Simple, the Present Perfect, the Future Simple, or the Future Continuous. We’ll be flying at 35,000 feet ….. Good morning, ladies and gentlemen. Welcome on board this British Airways flight to Rome. In a very short time, just as soon as we (a) ____ (receive) permission, we (b) _____ (take off). When we (c) ____ (reach) our cruising speed of 550 miles an hour, we (d) ____ (fly) at 35,000 feet. Our flight time today is two and a half hours, so we (e) ____ (be) in Rome in time for lunch! The cabin Crew (f) _____ (serve) refreshments during the flight, so just sit back and relax. We hope you (g) ____ (enjoy) the flight. If you (h) _____ (need) any assistance, just press the button and a flight attendant (i) _____ (come) to help you. (Later on during the flight) If you (j) _____ (look) out of the right-hand side of the plane, you (k) _____ (see) Mont Blank. In a few moments’ time, the crew (l) _____ (come) round with duty-free goods. We (m) ___ also _____ (give out) immigration forms. When you (n) _____ (fill) them in, please place them in your passport. They (o) _____ (collect) as you (p) _____ (go) through passport control. In twenty minutes’ time (q) _____ (land). Please put your seats into the upright position. You are requested to remain seated until the plane (r) ___ (come) to a complete standstill. Before you (s) ______ (leave) the plane, please look around to make sure you (t) ____ (not leave) any of your possessions behind you. We hope you (u) _____ (fly) again soon with British Airways. Max: 21 points 3. Read the extract from an insurance claim. Put the verbs in brackets into the simple past, past perfect, or past continuous. I am fairly sure that the theft (1) ____ (take) place while (2) _____ (have) breakfast. In fact, on my way back to the room, I (3) ___ (pass) a man who was about twenty0five years old who (4) ____ (behave) rather strangely, and who (5) ____ (hold) some sort of bag in his hand. Anyway, as soon as I (6) ____ ( get) to my room, I (7) ____ (know) at once that someone (8) ____ (be) in there – the drawer (9) _____ (lie) on the floor and my traveller’s cheques and passport (10) _____ (steal). Then, while I (11 _____ (look) around, I (12) _____ (realize) that the souvenirs and presents I (13) ______ (buy) the day before were missing as well. Max: 13 points 4. The following questions have been jumbled. Put them in the right order. 1. details if the you I mind do check? 2. sharing mind twin you a would bedroom? 3. me you is can what tell fax your number? 4. for I necessary shall the make arrangements you? 5. you in mind would this form me for? 6. want many you how could you me tell to with go people? 7. you like would to me hold put you on? 8. you won’t sharing be twin a bedded room you will? (2 answers) 9. requirements your entry draw the I may attention to? 10 again on they are aren’t strike the traffic controllers air? Max: 10 points Total: 64 points IX. ДОПОЛНИТЕЛЬНАЯ ИНФОРМАЦИЯ Студенты могут проявить себя, приобрести опыт, проверить свои знания, бросить вызов себе, принимая участие в студенческих мероприятиях, проводимых кафедрой иностранных языков ГФ:
Присуждаются места, выдаются грамоты по различным номинациям, вручаются основные призы и поощрительные.
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