КОНТРОЛЬНО–ИЗМЕРИТЕЛЬНЫЕ МАТЕРИАЛЫ
по дисциплине «Иностранный язык специальности«
080105.65 Финансы и кредит
г. Спасск–Дальний
2012
Текущий контроль знаний по дисциплине.
Тест по теме 1
1. Choose the best word to fill each gap from the alternatives given in the box below. There is one extra word that you don’t have to use.
1. Our overseas clients expect ………. when they visit so I take them out every evening.
2. He is very keen on ………., so get there early.
3. I don’t like ……… lunches because they go on for too long.
4. There was a culture of ………... with people at their desks even at the weekend.
5. You can learn a lot from watching the ………… that people make when they are talking.
6. An important business meeting is not the place for ……….. . It can go horribly wrong.
presenteeism punctuality humor business absenteeism
gestures entertainment
2. In each line there is one word which is wrong. Circle the mistake and write the correct word at the end of the line.
1. When you meet someone, it is important to get the greet right.
2. I shake hands with people, but I don’t really like physical contact.
3. In some cultures you should give pressants to everyone you meet.
4. You should also know the rules of conversion when you go to meetings.
5. It may be rude to enterrupt people when they are talking.
6. Also, think about the role of silent. Is it rude to be quiet for long periods?
7. Finally, say “Good buying” to everyone when you leave.
Тест по теме 2
Choose the best answer.
1. Hello. Could you .................. me through to Mr. Herman, please?
a) carry b) take c) bring d) put
2. If Sandy’s not there, can I ............... a message, please?
a) leave b) give c) take d) make
3. I’m sorry. Mr. Herman can’t get to the phone right now. He’s a bit ........... Can he call you back?
a) help up b) stuck up c) worked up d) tied up
4. I’m afraid I can’t give you an answer today. I’ll give you a ............ first thing tomorrow with our decision.
a) phone b) call back c) ring d) contact
5. What is the expression used reply as your receptionist for taking a message?
a) Can I take a seat? b) Can I have breakfast? c) Can I take a message? d) Can I have lunch?
6. What is the useful phrase in telephone messages?
a) OK, I’ll make sure he gets the message. b) OK. I’ m sure.
c) OK, it is all right. d) OK. Good bye.
7. As soon as I realized the caller was a salesman, trying to sell me..................
a) to b) with c) on d) from
8. Yes, Ms Drummond is expecting your call, if you‘ll just ............ a second, I’ll put you through.
a) take b) wait c) see d) call
9. What should you say to reply the telephone? “He’s not in his office at the moment.”
a) Can I use a computer, please? b) Can I take a message, please?
c) Can I swim, please? d) Can I get a taxi, please?
Тест по теме 3
1. Decide which of the alternatives (A–F) each speaker is talking about. Write the letter of your answer in the box at the end of the sentence. You may have to use an alternative more than once.
“Professor Gillian Beer will give a paper entitled “Business Models for the 21st Century”.
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“We’ll invite journalists from all the national papers and the top financial magazines”.
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“After Terry’s speech, we’ll uncover the new saloon version and the sports convertible”.
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“Now, team, this will be a major project so we thought we’d give you the background”.
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“In the next exercise, you can all practice the presentation skills we’ve talked about”.
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“This is the new accounting software I’m going to show you. Can you all see the screen?”
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“This is our new range of laptops. They will go on sale throughout Europe from August”.
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A press conference B product launch C workshop
D demonstration E briefing F lecture
2. Write one word in the gap to complete each sentence. The first two or three letters are given.
A I have planned the str………. of my talk.
B First I will in…….. myself.
C Then I will out……… what I’m going to talk about.
D After I’ve given the presentation, I will invite people to ask qu……… .
3. Choose the best word to fill each gap from the alternatives given below. Put a circle around the letter, A, B or C, of the word you choose.
“I am very worried about next week. I am doing a (1)…………presentation about our new advertising campaign. There will be about 30 people in the (2)…………. – mainly regional sales managers. The (3)……….. is a big hotel in London. They have excellent (4)……….. so I don’t have to worry about that. I’ve prepared the (5)………….. the main parts of my talk but I’m still working on my visual (6)………. . I’ve tried to (7)……….. the main parts of my talk so I won’t have to read from my notes. On Friday, I’m going (8)……….. the whole thing in front of a few friends from the department.”
1. A stand–up B sit–down C stand–up
2. A viewing B crowd C audience
3. A position B venue C placing
4. A facilities B faculties C functions
5. A output B content C object
6. A helps B aids C supports
7. A memories B memory C memorize
8. A rehearse B react C replay
Тест по теме 4
1. In each line there is one word which is wrong. Circle the mistake and write the correct word at the end of the line.
1. I’d like to open the discuss about the new office design. ……………………
2. As you knowing, each department is going to have an open plan office. ………
3. In my opinions, that’s a big mistake and we should think again. ……………..
4. People work better, I belief, when they have their own place. ……………..
5. Of coarse, some people may like it, but everyone in Finance is against it. ..
6. What are your reviews on this, Amanda? Do you like the idea? ……………..
2. Complete the “Five Rules for Presenters” below. Use the notes to find the missing words. The first letters have been given.
Five Rules for Presenters. Notes.
1. Start on time. Start on time. Don’t wait for people
Don’t wait for l……….. . who get to the presentation after the
2. Keep to the t……….. in your plan. starting point.
3. Don’t l……… a particular point. Keep to the time that you have
4. Don’t d…………. . allocated to each point in your plan.
5. Don’t r……. o…….. time. Don’t go on and on about a particular point for a long time.
Don’t go off the point and talk about
things that aren’t in your plan.
Don’t go on past the time when the
presentation is supposed to finish.
Тест по теме 5
1. Choose the best word to fill each gap from the alternatives given below. Put a circle around the letter, A, B or C, of the word you choose.
“It’s ten o’clock so let’s make a (1)………, shall we? As you are (2)…….., the main (3)…….. of this meeting is to discuss the new marketing campaign. As I (4)……. It, the whole thing is too fancy and too expensive. I want to know what the (5)……….feeling is on this. What (6)……… you, Sam? Why don’t you start the ball (7)………..?
1 A start B begin C first
2 A seeing B knowing C aware
3 A matter B purpose C action
4 A see B look C clear
5 A special B general C main
6 A for B of C about
7 A going B rolling C kicking
2. For statements 1–6 below, decide whether the speaker is hedging (H), interrupting (I) or concluding (C).
1. “Well, I think that’s it. Let’s leave it there.”
2. “Can I come in here, Lauren?”
3. “I understand what you are saying, but I still think it would be difficult.”
4. “OK. Let’s go over what’s been said.”
5. “I see what you mean, but what about the costs?”
6. “If I can just stop you for a moment, Justin.”
Тест по теме 6
1. The statements below are about negotiations. Write one word in the gap to complete each statement. The first letter is given in each case.
1. “Rafi is a very tough n……….. and always gets the best price.”
2. “These d………. negotiations could easily fail.”
3. “This p……… dispute has been going on for over two months now.”
4. “I’d say that the employers have all the bargaining p………. and will win in the end.”
5. “Last month negotiations are going on to avoid an all–out strike.”
2. Find the word that completes each tip on negotiation.
1. Work out what you want to achieve: your……….. .
2. Decide on the most important things: your………. .
3. Have a clear timetable for the talks : an………….. .
4. Don’t waste time: get down to…………. .
5. Know the ‘dos and don’ts’ of negotiating: its……. .
Тест по теме 7
1. The statements below are about difficult negotiations. Write one word in the gap to complete each statement.
1. “Having the public behind us gives us a lot of bargaining p……… .”
2. “The employers are negotiating from a position of s………. because unemployment is high.”
3. “They are making us negotiate under d………. . They are forcing us to accept their offer.”
4. “I’m pleased to tell you that the company has c……… down and accepted our demands.”
5. “The union has issued an u………..; agree to everything or the workers strike.”
6. “We’ve made progress and there are only a few minor s………… points to resolve.”
2. Choose the best word to fill each gap from the alternatives given below. Put a circle around the letter, A, B, or C, of the word you choose.
‘In a successful negotiation, no one should feel that they have lost. You should reach a win – (1) …………. solution. After one side makes a proposal, the other should make a (2) …………. – offer. If both sides make (3) …………. You can work towards a compromise. By making a goodwill (4) …………. you may get something from the other side. It is this (5) ……….. – trading that moves the negotiations along. If you are not prepared to make a (6) ……….. – off, there is a chance that the talks will break down.’
1 A lose B draw C win
2 A counter B condition C consensus
3 A priorities B objectives C concessions
4 A gesture B mannerism C etiquette
5 A bull B horse C bear
6 A business B work C trade
Ролевая игра.
Тема 2
Imagine that you are opening your own clothing store or some other business. What kinds of office equipment and supplies do you think you will need to run your business? How much will this equipment cost? Will you rent the equipment or buy it? Do you create a Website for your business? Discuss your ideas.
Тема 5
Choose a role. Choose between: the person chairing the meeting, clients, internal staff and so on. Role play: opening a meeting. Imagine different scenes:
a meeting at a record company for young pop artists,
a meeting at an academic publishing company,
a meeting of national leaders,
a meeting of high school students, (e.g. a student council)
Промежуточный контроль знаний по дисциплине.
Тест (темы 1, 2, 3, 4)
1. Choose the correct option.
1. You pass a co–worker in the hallway and he asks “How are you?” You respond by:
a. Telling him that your back has been hurting you and you have a cold
b. Saying “Fine, thanks”
c. Explaining that you are tired and stressed out in your job
2. Canadians value closeness and friendliness. It is appropriate to stand close to a business contact and frequently touch his/her arm while talking.
a. True b. False
3. A co–worker comes to your office to introduce you to a friend of his. You:
a. Smile and nod
b. You stand up, establish eye contact, smile and shake his hand
c. Wave and tell him how happy you are to meet him
d. Give him a “high five”
4. You have a meeting with a colleague from a different department scheduled for 10:00am. You’ve spoken to the receptionist and you have been waiting outside the colleague’s office for a while and it is now 10:05. You want to make sure the person knows you’re there. You:
a. Peek your head in the doorway and say “Excuse me”
b. Stand near the door where your colleague will see you
c. Continue to sit and wait
d. Enter the office confidently, introduce yourself and remind them you have a 10:00 am meeting.
5. After a meeting with a contact, in order to express your thanks, it is appropriate to:
a. Send him/her a small box of chocolates with a note
b. Drop by the office and give him/her a hot cup of coffee
c. Send a dozen red roses to his/her home
d. Send a thank you letter
6. When meeting a contact of the opposite sex the man should wait for the woman to initiate the handshake.
a. True b. False
7. When breaking the ice with a contact at the beginning of a meeting it is appropriate to discuss such things as the weather, politics and traffic.
a. True b. False
8. When corresponding with a business contact by email you should:
a. Be as formal as if you were writing an actual letter on paper
b. Be a little more informal to appear up–to–date with technology and the trend towards a relaxed work atmosphere
9. It is acceptable to leave on your personal cellular phone during office hours and answer it when it rings.
a. True b. False
10. A co–worker shares office gossip/rumors with you. You:
a. Thank him for telling you and pass the stories on
b. Check out the facts with other employees
c. Politely listen and keep the information to yourself
2. Listen to the conversation (http://www.esl–lab.com/tc1/tc1.htm) by pressing the «Play« button and answer the questions.
1. Why can't Elaine Strong answer the phone?
 A. She's in a meeting.
B. She's out of the office.
 C. She's talking with another customer.
2. What does caller want the secretary to send?
A. information on after–sales service
B. a picture of the newest computers
C. a list of software products
3. What time should the secretary send the material?
A. 2:30 PM
B. 3:30 PM
C. 5:00 PM
4. What is the caller's name?
A. Cordell
B. Kordel
C. Kordell
5. What is the caller's telephone number?
A. 560–1287.
B. 560–1828
C. 560–2187
3. Listen to the conversation (http://www.esl–lab.com/bs1/bs1.htm) by pressing the «Play Audio« button and answer the questions.
1. What was the main focus of the survey?
A. leisure sporting activities
B. average age of athletes
C. durability of sporting equipment
2. Which group seems to be most active in sports?
A. 18–26
B. 27–35
C. 36–45
3. Which sport was cited as the third most popular?
A. jogging
B. tennis
C. cycling
4. What is NOT one of Gary's marketing strategies?
A. target the 18 to 26 year–old age
B. sell tennis rackets
C. carry more athletic shoes
5. Why does Sam want to target the 46–55 age group?
A. They have more buying power.
B. They are very health conscious.
C. They tend to enjoy sports more
Тест (темы 5, 6, 7)
1. Choose the correct answer.
1. What is the most important thing to remember when making a presentation?
Match your presentation to the needs of your audience
Make sure to wear your best clothes
Bring detailed handouts
2. What can the audience do if you have created your presentation with them in mind?
Not pay attention because they already know the information
Follow your presentation with ease
Have fun
Who should you rehearse your presentation with?
Your family
Your colleagues
Your friends
All of the above if possible
4. If possible, who should you also practice in front of?
Your boss
A native speaker
Your wife
5. What should you do before your practice your presentation in front of others?
Take photos of yourself presenting
Record yourself presenting
Read through your presentation
6. In which situation would jokes not be appropriate?
A comedy routine
A serious presentation
A mixed audience
7. What is the most important thing about speaking?
Speak with clear pronunciation
Speak quickly
Speak with conviction
8. Why should you know when to stop?
Because presentations are usually limited
Because going on for too long will bore your audience
Because you might have a plane to catch
9. You should:
Never look an audience member in the eye
Try to make eye contact with audience members
Wear sun glasses to make sure no one can look you in the eye
10. Handouts are important because:
They have your contact information written on them
They contain the key take aways of your presentation
They provide pictures that the audience can look at during your presentation
2. Are the following statements True or False?
1. During negotiations, one should treat an opponent with respect and consideration at all times.
True
False
2. In «competitive« negotiations, the two parties try to establish a common goal.
True
False
3. Prior to engaging in negotiations it is wise to consider one's own «bottom–line«.
True
False
4. When in salary negotiations, employees should «low–ball« in their opening remarks.
True
False
5. Markus had no «bargaining power« compared to his boss, Louis.
True
False
6. One key to effective conflict–resolution is to deal with issues rather than personalities.
True
False
7. It may be possible to detect that a counterpart is lying by observing body language.
True
False
8. One should never admit to agreeing with an opponent during the course of negotiations.
True
False
9. Markus intimidated Louis into accepting his terms by threatening to quit.
True
False
10. Louis used last–minute tactics such as acting as though he was «Mr. Nice Guy«.
True
False
МИНИСТЕРСТВО ОБРАЗОВАНИЯ И НАУКИ РОССИЙСКОЙ ФЕДЕРАЦИИ
Федеральное государственное автономное образовательное учреждение
высшего профессионального образования
«Дальневосточный федеральный университет»
(ДВФУ)
филиал двфу в г. спасске–дальнем
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«УТВЕРЖДАЮ«
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Директор филиала ДВФУ в г. Спасске–Дальнем
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________________Е.В. Лагунова___
(подпись) (Ф.И.О. директора.)
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«______«_________________2012 г.
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