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Interruptions Quiz Instructions: Finish the sentence with the correct phrase. 1. ___________ , I would like to begin by saying that the company profits are up on last year's figures. A To begin at B First of all C And start with D And for starters 2. ___________ about the plans for next month's meeting? A Can I hear you B Can I clarify you C Can I ask you D Can I include you 3. ____________ , but I just wanted to clarify a couple of points before continuing. A Sorry to hold the meeting up B Sorry to hold the meeting down C Sorry to hold the meeting around D Sorry to hold the meeting along 4. ___________ that all of the staff members should have an opportunity to give their opinion about the company review. A I don't feel very strongly B I am feeling quite strongly C I am feeling more strongly D I do feel quite strongly Agreeing and disagreeing quiz Complete the following sentences by underlining the correct word from the options given. During the meeting, the managers asked everyone present to give them 1. [ agreement / feedback / information ] on the presentation that they’d just seen. Some people said that they strongly 2. [ disagreed / unhappy / prohibit ] with the new direction that the media company was taking. They said that they would be much 3. [ comfortable / happier / prefer ] if there were more opportunity to discuss the plans before any final decision was reached. In his role as 4. [fireman / editor / director ], Tim Peacock said that he would look into the possibility of holding workshops to allow more time for discussion between staff. Any Other Business Quiz Instructions: Finish the sentence by chosing the correct words and writing them into the empty boxes. 1. Well, we’re almost at the end of the meeting so is there __________ ______________ _____________ ? say / other / thoughts / business / all / any / things 2. Just before we go on to the next point, __________ ____________ _________ ______________ _________ _________ . nothing / to / say / like / now / something / I / don't / would 3. Does anyone have anything they want ________ __________ before we close the meeting? on / at / raise / to / question / rise 4. Just looking in the diary, I see there are a couple ______ _________, so we may need to reschedule our next meeting. errors / in / conflicts / at / of / mistakes Challenge 1. Q: What does the chairperson say to open the meeting? A. Okay everybody, thanks for coming. First of all... B. Right then, let's get down to business. C. Shut up please, I want to get started. 2. What does the chairperson say to set the agenda? A. 'Now, you all know why we're here.' B. 'Okay everybody, this meeting has been called in order to discuss next year's budget.' C. 'Now, there are just a couple of things on the agenda today: first of all, the proposed staff changes, and secondly, the arrangements for the move to our new building.' 3. What does the chairperson say to start the main part of the meeting? A. 'So, we're going to begin by reviewing the proposals for staff changes.' B. 'Come on then, let's get on with it.' C. 'Right, let's start with item number 1.' 4. You don't agree with the plans to spend the budget increase on advertising. What do you say? A. 'These plans are completely ridiculous.' B. 'I'm sorry, but I'm not sure that's a good idea.' C. 'I don't entirely agree with these proposals.' 5. Your colleague makes a suggestion you agree with. What do you say?? A. 'Actually, I think John's idea is right.' B. 'Clearly, John's idea is much better than anybody else's.' C. 'I'd be much happier if we adopted John's idea.' 6. All the items on the agenda have been discussed. What does the chairperson say next? A. 'Well, that's it everybody - see you next time!' B. 'Any other business?' C. 'Well, we're almost at the end of the meeting here - is there any other business?' MEETINGS – бланк для ответов Surname: ________________________________________
MEETINGS – ключ
TELEPHONING Telephone - Connecting Quiz Instructions: Choose the one correct answer 1. When you telephone a company the person answering the phone may ask you a question. Which is the correct question? A Who’s calling please? B Who calls? C Who it is? D Who called? 2. Which phrase means the same as ‘hang on a moment?’ А Just a second B I’ll put you on C Go ahead D I’m ready 3. Choose the correct word: “Please ……. and I’ll put you through.” A stop B stay C talk D hold 4. What is the expression used to connect two people on the telephone? A I’m sending you through B I’m putting you through C I’m calling you through D I’m talking you through Telephone - Messages Quiz Instructions: Finish the sentence by chosing the correct words and writing them into the empty boxes. 1. He’s not in his office at the moment, take / can / your / message / I / a / please 2. She’ll be back in the office this afternoon, later / call / can / back / you / soon / message 3. Can I speak to June Wilkinson please? meeting / afraid / I’m / she’s / a / in / at / on 4. Could you ask him to ring me back please? My number is 020 7558 4567. message / I’ll / sure / make / OK / gets / he / the / an / on Telephone - Wrong number Quiz Instructions: Choose the correct word to complete the sentence. 1. You ______ have the wrong number. A should B would C must D can 2. His _______ number is 998922. A straight B direct C certain D sure 3. I'm ________ to have troubled you. A upset B apologise C sorry D sad 4. I'm sorry, you've _______ the wrong number. A got B had C have D put Telephone - Appointments Quiz Instructions: Finish the sentence with the correct phrase. 1. I’d like to ___________ an appointment A arrange B have C do D save 2. I could ________ it after four A take B fake C get D make 3. Let’s meet next Wednesday… shall we _____ 4.15? A arrange B say C suggest D see 4. Would next _________ be OK? A day B morning C week D afternoon Telephone - Flights Quiz Instructions: Finish the sentence with the correct phrase. 1. I’d like to ___________ about flights. A find B enquire C question you D tell me 2. Tax is $50 on ________ of that. A plus B end C bottom D top 3. I’d like to book a hotel room ___________. A proficiently B provisionally C professionally D prescriptively 4. I’ll call you back later to ___________. A speak B assure C confirm D certify Challenge You are Marie and you work in the finance department for a major corporation. The telephone rings ... Q: How would you answer the phone? 1. Hello? 2. Hello, can I help you? 3. Hello, Finance Department, Marie speaking. Caller: 'Hello there. Can I speak to Clive Jenkins please?' 1. 'Who's calling?' 2. 'Who shall I say is calling?' 3. 'Who is that?' 4. 'There's no-one of that name here.' 5. 'Sorry, you must have the wrong number.' 6. 'Oh dear. Wrong number!' Caller: 'It's Kenneth Avery' 1. 'Please hold and I'll see if he's in.' 2. 'Hang on, Kenneth.' 3. 'Okay. Just a second...' [After a pause while you see if Clive Jenkins is in...] You: 'I'm afraid he's in a meeting at the moment... 1. Can I help?' 2. What do you want?' 3. Can I take a message?' 4. What do you want to say to Clive?' Caller: 'Could you tell him that I called and that I'm in the office all day if he could call me back?' 1. 'Okay. What's your number?' 2. 'Right... Can I take your number please?' Caller: '020 6788 9731.' 1. 'All right, I'll tell him.' 2. 'Okay, I'll make sure he gets the message.' Caller: 'Thank you very much for your help. Goodbye!' 1. 'See you.' 2. 'Bye.' 2. 'Take care.' TELEPHONING – бланк для ответов Surname: ________________________________________
TELEPHONING – ключ
МИНИСТЕРСТВО ОБРАЗОВАНИЯ И НАУКИ РОССИЙСКОЙ ФЕДЕРАЦИИ Федеральное государственное автономное образовательное учреждение высшего профессионального образования «Дальневосточный федеральный университет» (ДВФУ) ШКОЛА ЭКОНОМИКИ И МЕНЕДЖМЕНТА СПИСОК ЛИТЕРАТУРЫ по дисциплине «Деловой английский язык» 080301.65 «Коммерция (торговое дело)» г. Владивосток 2011 Основная литература: 1.Lafond Charles, Vine Sheila, Welch Birgit. English for Negotiating, Oxford University Press, 2010. 2. Kenneth Tomson . English for Meetings, Oxford University Press, 2010. 3. David Gordon Smith. English for Telephoning, Oxford University Press, 2010. 4. Rebecca Chapman. English for Emails, Oxford University Press, 2010. 5. Anne Freitag-Lawrence. English for Work. Business Presentations, Longman, 2010. Дополнительная литература:
Ссылки на электронные информационные образовательные ресурсы: 1. Велединская С.Б. Курс общей теории перевода: учебное пособие / С.Б. Велединская. - Томск : Изд-во Томского политехнический университет, 2010. - 230 с. URL: http://window.edu.ru/resource/968/73968/files/kurs_ob_ter_perev.pdf 2. Лазаричева Е.С. Деловые переговоры на иностранном языке. Английский язык. Часть 1: Учебно-методическое пособие по курсу. - Ижевск: Изд-во ИжГТУ, 2008. - 65 с. URL: http://window.edu.ru/resource/682/74682 3. Иванова О.В. Английский язык + компьютер: Учебно-методическое пособие. - Йошкар-Ола: Map. гос. ун-т, 2009. - 52 с. URL: http://window.edu.ru/resource/574/77574 МИНИСТЕРСТВО ОБРАЗОВАНИЯ И НАУКИ РОССИЙСКОЙ ФЕДЕРАЦИИ Федеральное государственное автономное образовательное учреждение высшего профессионального образования «Дальневосточный федеральный университет» (ДВФУ) ШКОЛА ЭКОНОМИКИ И МЕНЕДЖМЕНТА ГЛОССАРИЙ по дисциплине «Деловой английский язык» 080301.65 «Коммерция (торговое дело)» г. Владивосток 2011 GLOSSARY Речевые клише, использующиеся в переговорах
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