Match the words on the left with the words on the right to make expressions.
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service
|
room
|
room
|
access
|
double
|
conditioning
|
internet
|
service
|
air
|
TV
|
satellite
|
included
|
Complete the sentences with necessary words.
Double / twin, service, room, check, tip, reception, heart / centre, stay.
Have you booked a _____?
Could you first check in at _____?
Do you want a single or a _____?
Does the price include _____?
The hotel _____ included internet access, 24-hour reception and a restaurant.
Service wasn’t included, so I left a 10% _____.
The hotel is in the _____ of the town, close to all the main attractions.
At the end of your _____ at a hotel, you normally have to _____ out by midday.
Rewrite the sentences on the left starting with the words given. Keep a similar meaning.
I was able to use the internet.
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I had internet _____.
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Did you book a table?
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Did you make a _____?
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The hotel was fully booked.
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There were no rooms _____.
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You don’t pay extra for service.
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Service is _____.
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Did you book it before you went?
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Did you book it in _____?
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Is there somewhere to leave the car?
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Do you have _____?
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If you have a chance to put up at a hotel you are lucky.
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If you have a chance to _____ in a hotel you are lucky.
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We’d like a room for two with bath for the night.
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We’d like a _____ with bath for the night.
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When travelling it is better to reserve a room in advance.
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When travelling it is better to _____ s room.
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When staying at the hotel we had our breakfast in the refreshment room downstairs.
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When staying at the hotel we had our breakfast in the _____ downstairs.
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Translate into English.
На мое имя забронирован двухместный номер с видом на море.
Очень жаль! У нас нет свободных номеров.
Сколько дней вы предполагаете пробыть в нашей гостинице?
Мне нужен номер на одного с ванной. Я собираюсь пробыть здесь неделю.
Мне нужен номер с завтраком и кондиционером.
Вот Ваш ключ. Ваш номер на седьмом этаже. Лифт там.
Заполните, пожалуйста, эту форму.
Можно воспользоваться телефоном?
Можно заказать обслуживание в номер?
Я хочу пожаловаться. В моем номере нет полотенец.
Я уезжаю и хотел бы оплатить счет.
Могу ли я выписаться?
Могу ли я расплатиться наличными?
Сколько стоит двухместный номер с завтраком? Завтрак входит в счет?
Я собираюсь остановиться на неделю.
Match the words and the symbols.
reception
single room
double room
lift
ground floor
bar
| You are staying at the hotel.
Ask the floor manager:
to call a taxi for you
to wake you up at 7 o’clock
to give you your room key
to book a ticket for a concert
Model: Please, do this, madam.
|
Ask the maid:
to wash and iron your shirt
to bring you another blanket
to change the sheets
to make the bed
to clean the room
to bring you a cup of coffee in the room Model: Could you do this, madam?
|
Ask the porter:
to take your luggage upstairs
to see to your suitcase
to take your trunk downstairs
to take your suitcases to the taxi
Model: Porter, will you do this?
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Complain to the floor manager of something that is out of order.
Excuse me, madam, but there’s no
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cold water
|
in my room.
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heat
|
electricity
|
air conditioning
|
hot water
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Excuse me, madam, but
|
the fridge
|
in my room is out of order.
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the radio set
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the telephone
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the shower
|
the TV-set
|
You are going to have a reservation at the hotel. Ask what you want and for how long. Ask for the room with special conveniences. Ask about the price for the room.
Can I book
|
a room
|
for a week
|
?
|
a single room
|
for three nights
|
a double room
|
from now until Monday
|
a twin-bedded room
|
for the weekend
|
a single room
|
for a week
|
two double rooms
|
for tonight
|
I’d like to have
|
a room
|
with a private bath.
|
a double room
|
overlooking the sea.
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a single room
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with air conditioning.
|
a twin-bedded room
|
with a shower.
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two double rooms
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on the top floor.
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a single room
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with a private bath.
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a double room
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with air conditioning and TV.
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How much is the room?
What does the room cost?
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You work as a desk-clerk at the hotel. Offer a room to the guest. Show the guest in his (her) room.
I can let you have
|
a double room
|
on the second floor.
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a twin-bedded room
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on the top floor.
|
a single room
|
at the back.
|
room number 412
|
near the lift.
|
two double rooms
|
on the third floor.
|
a single room
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overlooking the park.
|
Would you like to follow me?
|
In pairs, use the flowchart to practise booking a hotel room.
I’d / We’d like a room, please.
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I’d / We’d like to book a room, please.
|
|
|
Have you got a reservation, sir / madam?
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Is it for tonight? (When is it for?)
(How many nights do you want the room for?)
|
|
|
|
It’s for __________.
(We’d like it for __________.)
|
|
No, I’m afraid not. (No, I’m afraid, we haven’t.)
|
Y es, I / we do.
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What name is it, please?
(How do you spell that?)
(Could you fill in this card, please?)
|
|
|
|
I’m afraid we’re full.
(We haven’t got any vacancies (then)).
|
_______________
_______________
|
|
|
What a [pity]!
How [frustrating]!
|
How will you pay?
Could I have a credit card, please?
|
|
|
I’m sorry, but we’re very busy.
(It’s such a busy time at the moment.)
|
Thank you.
Your room number is _____.
Here’s your key. Would you like someone to take your bag?
|
|
|
Thank you. (Thanks.)
(No, thanks. I can carry it myself.)
| |
