Read and translate the dialogues. Play out one of them.
Dialogue 1
I’d like to book a room, please.
When is it for, madam?
Next weekend. I need a double room with a balcony.
I’m afraid we’re full then.
Oh, what a pity!
I’m sorry, but it’s so busy at the moment.
Dialogue 2
Good evening, sir.
Good evening. We’d like a room, please.
Do you have a reservation?
Ah, no, we don’t.
How many nights is it for?
Just tonight.
Dialogue 3
Can we book on-line?
Yes, just go to our website and click on «reservations».
Thanks.
Dialogue 4
A single room with a bathroom.
That’s fine. What name is it, please?
Dashti.
How do you spell that?
D-A-S-H-T-I.
Could you fill in this card please? Would you like someone to take your bag?
No, that’s OK. I can carry it myself.
Dialogue 5
I’d like a room, please.
Is it for tonight?
Yes, it is.
A single or a double?
A double. We’d like it for five nights. Is that possible?
Yes, that’s fine. What name is it, please?
Mistri. That’s M-I-S-T-R-I.
Thank you, sir. Now, can you fill in this card, please?
Sure. The room has a bathroom, doesn’t it?
Yes, it does.
Dialogue 6
This is YZ Chemicals. I’d like to book a room for our sales Manager, Mr. Yusufzai.
When does he want the room?
From the night of the 12th.
I’m afraid we’re full up on the 12th.
How about the following week, the 19th?
Does he want a single or a double?
A double with bathroom.
All our rooms have suite bathrooms. And how many nights is it for?
Three. Is that OK?
Yes, that’ll be fine. What was the name?
Yusufzai.
I’m sorry. Could you spell that?
Y-U-S-U-F-Z-A-I.
Dialogue 7
Excuse me! Where can I get information about hotels?
What sort of a hotel do you want?
I want an inexpensive hotel somewhere near the subway station.
Here is a good hotel near the «Waterloo» station. You can call them from here.
Thanks a lot!
You’re welcome.
Dialogue 8
Is this «The Holiday Inn» hotel?
Yes. What can I do for you? Do you want to make a reservation?
No. I want to have a room today. Have you got a vacant room for a week?
Do you want a single room or a double one? We’ve got a few vacant single rooms and a few doubles.
I want a single room with a shower or with a bath. How much is it?
A single room with a shower is 50 dollars per night, and the bath is a little more expensive.
Are there cheaper rooms?
No.
O.K. I take the one with shower. How do I pay? Do I pay in advance?
Yes, and you may pay with a credit card or you can pay in the cash. Is that all?
Oh, no! I also want a telephone in my room.
Dialogue 9
I wonder whether you have any vacancies for tonight.
Yes, I can offer you room 24 on the first floor.
How much is it?
£ 29 a night excluding service.
Can I see it please?
Certainly. Would you take a seat for a moment?
Dialogue 10
Have you got a single room for two nights?
Yes, but only on the top floor.
What price is it?
£45 with service and TV.
Fair enough. Can you show me the room, please?
Of course. Would you like to follow me?
Dialogue 11
Can I book a double room from now until Friday?
You can have a room 33 overlooking the sea.
What’s the price?
£ 43 not counting the service.
Can I look at it, please?
Yes, of course. Come this way.
Dialogue 12
Have you got a twin-bedded room for one night?
I can let you have a room at the back.
What does is cost?
With a private bath £ 50, service included.
Can you show me something a little cheaper?
Yes, of course. I won’t keep you a moment.
Answer the questions.
Why do travelers usually reserve rooms at the hotels in advance?
Is it easy to reserve a room at the hotel in your city?
What services do hotels usually run?
What information is required for filling in the arrival card?
What kinds of rooms are available at the hotels?
What is usually located downstairs at the hotels?
Do you often have to book rooms at the hotels?
Is it most important for you to have a hairdryer, a TV or a mini-bar in a hotel room? What other facilities are important for you? (internet access, air conditioning, restaurant, 24-hour room service, satellite TV, personal safe)
Read to the telephone booking, then fill in the gaps in this e-mail confirmation.
Subject: (1) __________
Dear Sir/Madam
I am writing to confirm the telephone booking we made earlier today. The booking is for (2) __________,
arriving (3) __________ and departing (4) __________ .
The booking is in the name of (5) __________ .
King regards
Tina Patel
Asia Travel
This is Asia Travel. Have you got four single rooms?
I’m afraid we only have two single rooms available tonight.
It’s not for tonight. It’s for the weekend.
This weekend?
Yes, Saturday the 12th to Monday the 14th of June.
The single rooms are all booked this weekend.
What about double rooms?
Yes, you can have two double rooms – on Saturday and Sunday night.
Have they got bathrooms?
All our rooms have suite bathrooms.
Good, can I book them now?
Yes, what name is it, please?
Asia Travel. The client is Mr. Mitropoulis. That’s M-I-T-R-O-P-O-U-L-I-S. We’ll send you confirmation.
Read the e-mail. Complete the e-mail with the following lines and answer the questions.
Could you tell me what time the restaurant closes?
I look forward to hearing from you.
Could I possibly have a quiet room at the back of the hotel?
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Who is the e-mail from?
Who is it to?
What is it about?
How does it begin and end?
Write a similar e-mail to book a room at the hotel.
Book a double room for five nights.
Ask for a room with a view of the park.
Ask about room service and other facilities (television, internet, car parking, etc.). Don’t forget to give your personal details.
Practise filling in the online booking form. Complete the form with the information about yourself.
Complete the information in the form in order to book rooms for you and your friend. Think of the most suitable dates.
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THE ROYAL HOTEL
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Room Reservation Request
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Please reserve (insert numbers of rooms)
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T win bedded
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Double bedded
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Single
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From night of ________________________________________
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To morning of _______________________________________
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With breakfast _______________________________________
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Without breakfast ____________________________________
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Name ______________________________________________
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Address ____________________________________________
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Telephone No. ______________________________________
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Approximate time of arrival ____________________________
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Match the responses to the prompts.
Good morning.
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I’m afraid not. It’s the cheapest.
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I’d like to book a single room with a shower, toilet and continental breakfast.
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Let me see. Yes, there are some rooms.
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Can I have a room with a bath?
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Good morning, sir. Can I help you?
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How much does this room cost?
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You may try the Northern Star Hotel. It’s near the station in Davies Street.
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Are there cheaper rooms?
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I’m sorry, sir. I’m afraid we have no rooms with a shower available at the moment
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Is there a cheaper hotel somewhere near here?
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20 pounds a night.
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Complete the dialogue with the following phrases.
Here you are.
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I have a reservation.
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It’s OK.
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Non-smoking, please.
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That’s right.
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Where’s the lift?
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Good evening, madam.
Hello. (1) __________. My name is Melissa Grant.
For two nights?
Yes. (2) __________.
Can I see your passport, please?
Just a moment. (3) __________.
Do you want a smoking or non-smoking room?
(4) __________.
Here’s your key. It’s room 212 – on the second floor.
Thank you. (5) __________.
It’s over there. Do you need help with your bag?
No, thanks. (6) _____.
Complete the dialogue with following words.
Hairdryer, double, shower, lift, sea, key, phone, TV.
Can I have a (1) _____ room for tonight, please?
Would you like a room with a (2) _____?
Yes, please. And with a (3) _____, please.
All our rooms have a TV, a (4) _____ and a (5) _____. I can give you room 25. It has a view of the (6) _____. Here is your (7) _____. The (8) _____ is over there. The room’s on the second floor.
Match what you want on the left with what you need on the right.
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You want:
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You need:
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to have a drink in your room
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the lift
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to go to the top floor
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an outside line
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to open your door
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a shower
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to get up at 6 am
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a mini-bar
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to phone your country
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a hairdryer
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to watch the news
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a wake-up call
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to wash your hair
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a TV
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to dry your hair
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a key
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Choose the right words to complete the sentences.
At reception / reservation you can order room / lift service.
We’d like a two / double room with a view / see of the garden, please.
The lift is after / over there. Take it to the second floor / room.
Please fill / write in this form / bill.
I’d like a sit-up / wake-up call at 7.30 and I’d like to make / have breakfast in my room, please?
I have a luggage / reservation for a single / one room with a bathroom.
Can I cash / have the bill, please? I’ll check / change it now.
I’m leaving today. Can I exchange / order some dollars here before I pay / check out.
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