Учебное пособие с методическими указаниями и тестами для текущего и промежуточного контроля для студентов заочного отделения

Study the above breakfast menu and act out a dialogue between a guest and a Room Service waiter. Follow the pattern below. Rome service, ……………….., may I help you? ______________________________________ Certainly, what would you like, sir/madam? ______________________________________ Anything to drink? ______________________________________ Of course, what time would you like breakfast to be served? ______________________________________ Fine, thank you. That will be: ________________ Correct. Thank you. Choose your favourite food items from the menu and then order in-room breakfast by phone. Make and act out dialogues with your partner. Read the dialogues and write down the missing information in the gaps below. Dialogue 1 Room service: Room service, Michelle Davies, how may I help you? Guest: I’d like to order breakfast for tomorrow morning. Room service: Certainly, sir. What would you like to order? Guest: I would like 2 portions of scrambled eggs, 2 bread rolls, some butter and a bit of honey. Room service: Thank you, I have noted that down. Let me repeat it, please: scrambled eggs twice, 2 bread rolls, butter and some honey. Guest: Yes, that’s right. Room service: And what would you like to drink? Guest: I usually drink tea for breakfast. Room service: Tea, sir. With sugar or lemon? Guest: Sugar and lemon, please. Room service: Fine, and your room number is. Guest: 501. my name is Julian Norman. Room service: What time would you like breakfast to be served? Guest: Half past five. Room service: Thank you very much. Goodbye. Dialogue 2 Room service: Hannah Stevenson speaking. May I help you? Guest: Good evening. I would like to order breakfast to room 313. Room service: Certainly, Mr Wilson. What would you like? Guest: A pot of coffee, wholemeal bread, some butter, cheese and ham platter for two. Room service: All right, sir. I’ve noted that down. Guest: Oh, I almost forgot… Room service: Yes. Guest: I wanted a muesli with light yogurt. Room service: Of course. What time would you like your breakfast? Guest: At 7.20. Room service: Thank you. A waiter will serve your breakfast at 7.20. Guest: Thank you. Goodbye. Room service: Goodbye. Dialogue 3 Room service: Rome service. How can I help you? Guest: I’m calling from 127. I’d like to do something from the room service menu. Room service: A bottle of champagne and a platter of fruit. Guest: Would you like it now or later? Room service: I’d prefer it now. Guest: Of course. Your order should arrive within the next 20 minutes. Have a nice evening, sir. A guest wants to order in-room breakfast from the tray below. Act out a dialogue between a waiter from a room service and the guest. Look at the forms below and answer the following questions. How can breakfast be ordered to the guest’s room in each hotel? How is the breakfast settled? What kinds of breakfast are included in the offers? What drinks/beverages can the guest choose? What kinds of egg dishes are served in the restaurants? Under the Oak Room service breakfast Please hang your breakfast order on the outside of your hotel room before retiring! If you wish to have breakfast before 7 a.m., please inform the reception till 10 p.m. Please enter the time breakfast is required: ______ Room service 3 Euro – extra per service Date: _________ Room No _________ No. of persons ______ □ Coffee □ Decaffeinated coffee □ Chocolate Tea □ lemon □ cream □ milk Juice □ orange □ apple □ grapefruit □ tomato □ banana □ multivitamin □ Boiled egg □ Scrambled eggs □ Scrambled eggs with bacon □ 2 fried eggs with sausages □ 2 fried eggs with ham □ Omelette □ Bircher muesli □ Fruit salad □ Rolls Fiord Hotel Please hang your breakfast order outside on the doorknob before 3 a.m. We wish you a comfortable rest! Served from 6.00 to 11.30 Room No: _____ Date: ______ No. of persons: ________ Continental breakfast or rich breakfast buffet available at the restaurant □ Freshly baked pastries □ Croissants □ Toast Freshly Brewed Coffee □ Espresso □ Cappuccino □ Latte □ Decaffeinated coffee A Selection of Teas □ English Breakfast □ Green Tea □ Pepper Mint □ Ceylon &Earl Grey Daily Changing Freshly-Squeezed Fruit Juice Extras □ orange juice □ grapefruit juice □ 2 boiled eggs □ 3 fried eggs □ 2 scrambled eggs with bacon/ham □ ham □ assorted cheese □ cornflakes □ fruit salad □ muesli □ soya products □ Breakfast/takeaway is included in the room rates □ Free service till 11 a.m. Flamengo Hotel Room service breakfast To order one set, please call number 113 Breakfast is included in the room rate There is no extra charge for room service Set 1 Cottage cheese Boiled egg Set of meat products Honey and jam/marmalade Bread, rolls and butter Tomatoes Coffee/Tea Set 2 Cottage cheese Scrambled eggs on bacon Set of meat products Cheese platter Honey and jam Bread and butter Coffee/Tea Set 3 Cottage cheese Sausages (served hot) Set of meat products Cheese platter Honey and jam Bread and butter Pickled vegetables Coffee/Tea Complete the sentences with the appropriate hotel names. In __________ Hotel the guests must pay extra for room service. To order in-room breakfast in _______ Hotel the guest should dial 113. In _______ Hotel breakfast can be delivered to the room only at certain times. In ________ Hotel a take-away breakfast option is available. __________ Hotel offers continental breakfast. __________ Hotel has more thatn one breakfast option in its offer. In some cases in _______ Hotel the reception desk must be informed about the breakfast request. ________ Hotels’ offer would satisfy a vegetarian guest. In pairs make and act out the dialogues in the room service using the information below and the menu cards. Room Service Guest Room service… How? OK, drink? Yes, I have noted that down. I’ll repeat that… Certainly/room? What time? Fine, tomorrow at … the waiter will knock on your door. Thank you, goodnight. Leave early morning, eat breakfast earlier in room. I’d like … And … to drink That’s correct. Oh, I nearly forgot. I would also like. My room number… Thank you. Good night.

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