Деловая переписка и документация утверждено Редакционно-издательским советом университета в качестве учебного пособия Самара Самарский государственный технический университет 2009
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Request for a sample Dear Sirs, Thank you for your letter dated 15th August regarding your MD-disinfectant. Before making a decision as to whether we should place an order for a quantity, we should be pleased if you could arrange for a sample to be sent to us in order hat we may test the suitability of the disinfectant for the application we have in mind. Yours faithfully For help: request – запрос MD-disinfectant – дезинфицирующие средства МД a quantity – количество the suitability – пригодность in mind – ввиду (иметь ввиду). 1. Составьте письмо на предприятие, продукцией которого вы заинтересовались и попросите прислать образцы его продукции. Credit enquiry Dear Sirs, Private and Confidential We have been referred to you by the firm mentioned on the enclosed slip and should be glad if you would give us detailed information as possible regarding their financial status and business reputation. In particular, we should like to know whether, in your opinion, a credit to the extent of approx. $50, 000 could be safely granted. We thank you for your courtesy and assure you that your information will be treated confidentially. Yours faithfully, Enc For help: mentioned - упомянутый enclosed slip – прилагаемая записка to the extent – в размере approx – примерно granted – гарантированно courtesy – любезность treated – рассмотренный. 1. Составьте письмо-запрос предприятию о его кредитоспособности. Booking a hotel room 125 Upper Tooting Road London S W17 7TJ 22/1/07 The Manager The White Lion Inn 4 Market Street Kirkby Stephen CUMBRIA CA17 4QS Dear Sir or Madam We would like to book a double and a twin room at your pub for three nights from 14 to 17 April 2007. Preferably, the rooms should be adjacent and the double should have a bathroom if possible. Please let us know as soon as possible if you have rooms available for this period, and what your rates are. Do you require a deposit? It would also be extremely helpful if you could send us a hotel brochure describing any other facilities in the rooms such as TV and tea and coffee making facilities. Thank you for your help. We look forward to hearing from you. Yours faithfully Mrs Maureen O'Connell For help: to book – заказать a double room – двухместная комната a twin room – номер на двоих Preferably – предпочтительно adjacent – сменный available – доступный rates – расценки require a deposit – требовать депозит facilities – средства 1. Закажите номер в гостинице в письменной форме, указав свои требования. Cancelling a reservation 20 Millers Lane Stanway Colchester Essex COS 5PS 27/3/06 Hill View Guest House St Mary's Mount Hebden Bridge North Yorkshire HX7 5JL Dear Mrs White I am writing to inform you that I am afraid I have to cancel our reservation at your bed and breakfast for May 2nd-4th. Unfortunately my husband has been unexpectedly asked to go abroad on business that week and so we are having to postpone our holiday. It is such a disappointment as we were looking forward very much to getting some fresh air away from the city. We hope now to be able to take a holiday in late June and as soon as we have an idea of the exact dates we'll be in touch again to see if you can accommodate us. We apologize for any inconvenience. Please retain our deposit for the time being in the hope that we shall see you in June. Yours sincerely Margaret Sullivan For help: to cancel – отменять unfortunately – к сожалению unexpectedly – неожиданно to postpone – отложить disappointment – разочарование to be able – быть способным accommodate – размещать apologize – приносить извинения inconvenience – неудобство retain – сохранять 1. Сделайте отказ от ранее забронированного вами номера в гостинице в письменной форме.   BUSINESS LETTER WRITING: TESTS 1. Using either the present simple or present continuous tenses, complete the letter with the appropriate verb from the list below.
Dear Sir/Madam, We (1)____ that you have made a planning application and (2)______ an extension to your property soon, and I (3) _____ to inform you of services which we, as your local Builders' Merchant, (4)_____for our customers. Our range of products (5)_____at the foundations with sand, cement, and bricks, and we also (6)____ a full range of timber and plasterboard products. In addition to this, but only for the next two weeks, we (7)_____a free estimating service, so that you (8)_____exactly how much the materials will cost. We (9)____ forward to hearing from you. Yours faithfully, Hall and Co., Ltd 2. Complete the following extracts using either the present perfect continuous, (e.g. have been working) or the simple past, (e.g. worked,). a) Our organization (1)___(export) precision tools to the Middle East for over twenty years. We (2)___(open) our first office in Iraq in the early 1960s and it (3)___(remain) open for five years until we (4)___(move) our headquarters to Jordan. In the last five months we (5)___(negotiate) a contract with Saudi Arabia, which we hope will be signed soon. b) Since the beginning of this year, the department store (6)___(lose) over £3,000 per month due to theft, and last month this (7)___(rise) to £6,500. We believe that a gang of shoplifters (8)___(operate) in the building for the last few weeks, and that this may account for the losses that (9) (occur) in June. Over the last few days we (10)___(have) discussions with our security consultants who will produce a report shortly. c)Trading in the market (11)___(be) slack for the first two months of the year, as investors (12)___(fеel) worried by the uncertain political climate, and interest rates (13)___(remain) high. However in the last few weeks, interest rates (14)___(fall) gradually and look as if they will continue to do so. Investors (15)___ (return) to the market slowly and volumes (16)___(increase).
Dear Sir, 1 am writing to (1)___(apply) for the position of Senior Programmer which (2)___(advertise) on 28 February in The Times. I (3)___(work) as a computer programmer for the last three years. After graduation I (4)___(work) for a year with NCR and (5)___(be) now with Intelligent Software for two years. I design systems in COBOL for use in large retail chains. These have been very successful and we (6)___(win) several new contracts in the UK and Europe on the strength of my team's success. Last year I (7)___ (spend) three months in Spain testing our programs and also (&)(make) several short visits to Italy so I have a basic knowledge of Spanish and Italian. 1 now feel ready for more responsibility and more challenging work and would welcome the opportunity to learn about a new industry. I enclose my curriculum vitae and look forward to hearing from you. Yours faithfully, Sarah Brown 4. Complete the following letters with the correct prepositions. 1) Dear Mr Smith, (1)___reply (2) your letter (3)___August 25 we have the pleasure (4) informing you that we have considered your request and found it valid and convincing. Attached (5)____this letter you will find all the data (6)___ the subject you are interested (7)____. I look forward (8) seeing you soon here. Yours sincerely, N. Simpson 2) Dear Mr Collins, The Organizing Committee officially invites you to participate (1)____the work (2)___the seminar to be held (3) 10th to 12th November, this year. We would very much appreciate an early reply (4)___ this invitation and hope we shall have the pleasure (5)___seeing you here. We should be very grateful (6) you if you let us know the date (7) your arrival. Yours sincerely, S.Johnson Dear Mr Johnson, It gives me great pleasure to accept your kind invitation to participate (8)___ the work (9)___ the seminar. I shall cable you the date (10)___ my arrival (11)___ my earliest convenience. Yours sincerely, T. Collins 3) Dear Mr Brown, Please forgive me (1) not replying sooner (2)___your kind letter (3) May 20. When your letter arrived I was (4)___a business trip and only returned a week ago. 1 am very grateful (5)___ you (6) ___ sending me the catalogue I requested. I look forward (7)___ meeting you soon. Yours sincerely, F.D. Collins 4) Dear Sirs, I refer (1) the telex (2)___Mr. Francis dated March 19th, 2001, and write personally to apologise (3)___the last minute postponement (4) our visit (5)___Moscow (6)___ March 21st. It was considered (7) my colleagues in Frankfurt to be more appropriate if I took part (8) the discussions. I look forward now (9) our meeting (10)___ the revised date of Wednesday April 18th, again (11)___11.30 a.m. (12)___best regards, Yours faithfully, R.M. Smith 5) Dear Sir, We read your advertisement (1)___ racing cycles (2)___ the current edition (3)___"Cyclist" and are interested (4)___your products, particularly touring bikes. We are a large retail company (5)___cycle shops throughout Germany and would like your catalogue and a price-list, quoting с.i.f. Berlin prices. Please let us know your terms (6)___trade, including quantity discounts, delivery dates, and any credit facilities you are prepared to offer (7) ___ large orders. We look forward (8) hearing (9)___ you soon. Yours faithfully, Karl Janssen (up) our Export Cargo Packing Instructions which should be (7)___(brought, handed, put) to our driver when he calls. Consignment will be delivered to our (8)___(post, camp, depot) for consolidation, and you will be (9) (charged, accounted, paid) at the very competitive groupage rates. We will take the usual (10)___(duties, responsibilities, care) for handling cargo, but suggest you take all risk insurance cover on a door-to-door (11) (term, basis, ground). Please let us know (12)___(as, if, when) there are any other details you require. Yours sincerely, Brian Close 4) Dear Sir, We are a (1)___(grand, large, wide) company (2)___ (dealing, coping, managing) with merchandise (3)___ (who, which, what) we ship (4)___ (in, to, towards) Europe and North America. We (5)___ (want, would like, request) to know if you can (6)___ (suggest, supply, give) us with quotation for a comprehensive policy, (7)___ (assuring, protecting, covering) our warehouse at Dock Road, Southampton. The policy would (8)___(consist, contain, include) fire, flood, theft, burglary, and the usual contingencies affecting this (9)___ (form, kind, variety) of enterprise. At any time, there may be about £250,000 in stock on the (10) (premises, grounds, floors). If you can offer us (11)___ (competing, competition, competitive) rates, we will (12) ___ (think, imagine, consider) further policies with you on our other interests. We look forward to hearing from you (13) ___ (soon, presently, immediately). Yours faithfully, Peter Hind 5) Dear Mr Boldt, We (1)___ (wish, want, would like) to invite you to our annual dinner on 15 February and (2)___ (wonder, ask, demand)if you would consider being one of our guest (3)___ (announcers, speakers, talkers). The theme we are promoting this year is the Single European Currency, and we would (4)___ (admire, like, appreciate) a contribution from your field of manufacturing how this would (5) (afflict, affect, alter) you and your colleagues' enterprises. Please (6)___ (let, leave, make) us know as soon as possible if you are able to (7)___ (arrive, attend, assist). (8) ___(Inside, Enclosed. Within) you will find a formal invitation (9) (to, of, for) yourself and a guest. Yours sincerely, Peter Hoffman Chairman Dear Mr Hoffman, Thank you for your letter and invitation of 13 January (10)___ (requesting, asking, inviting) Mr Boldt to your annual dinner. He will be (11)___ (content, overjoyed, pleased) to attend and speak about the effects that parity of currencies will have on the costs off 12)___ (crude, raw, first) materials for our industry. He (13) ____ (expects, awaits, forecasts) the talk to last about half an hour. I will send you a transcript next week, and Mr Boldt would (14) ___ (enjoy, greet, welcome) any comments or suggestions you care to (15)___ (have, propose, make). He looks forward to seeing you on February 15 at the (16)___ (event, occasion, function). Yours sincerely, Barbara Schroeder(Mrs) p.p. Guntcr Boldt Chairman 6) We are looking for someone with (1)___ (current, fluent, spoken) English and Italian, and preferably another language, such as French or German. The (2) (secretary, interviewee, applicant) should have at least two years' secretarial (3) ___(work, experience, employment). Office skills such as typing, word processing, and shorthand would be a(n) (4)___ (advantage, benefit, addition). The work (5)___ (consists, contains, includes) customer liaison, and (6) (doing, making, acting) as an interpreter for the Assistant Manager, both here and elsewhere in Europe. The successful candidate will also be expected to proof-read manuscripts in English and Italian. In addition to this, he/she will be expected to carry out the usual secretarial (7) (work, duties, employment).For a(n) (8)___ (application form, c.v., interview), phone Paula Prentiss, the Personnel Manager, on (0223) 6814, Ext.412, quoting (9)___ (number, reference, figure) PP391. 7) Further to our telephone conversation, I am writing to you (1)___(affecting, concerning, changing) your order, No.SX1940, which was (2)___ (sold, made, placed) with us on 10 January. Once again, I must (3)___ (regret, apologize, speak) to you for our delay in processing the order. This was due to a (4)___ (shortage, fault, problem) of office staff. However, since I spoke to you last week, we have (5) (dismissed, promoted, taken on) four new employees at our depot, and I am pleased to be able to tell you that your order is now ready for dispatch. It will (6)___ (arrive, delivery, reach) you in approximately fourteen days' time. As always, special (7)___ (care, attention, caution) has been taken to ensure that your (8)___ (load, crates, consignment) of goods has been packed (9) (meeting, according, serving) to your requirements. Each item will be individually wrapped to (10) ___ (prevent, cause, stop) damage. |
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