Н. Н. Тарасенко Разговорный английский
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Vocabulary
1. This is Sue, Sue James. 2. Jack Bild is here. 3. Who is calling, please? 4. Could you put me through to ... 5. I'd like to speak to your computer manager. 6. Can I speak to Mr. Brown, please? 7. Could I take a message? 8. What time could I reach him? 9. Hold the line, please. 10. I am sorry, he is not in at the moment. 11. Can I call back later? 12. I am sorry, the line is engaged (busy). 13. He is out for a few days. Can I give him a massage? 14. I would like to make an appointment with Mr. Smith. 15. If it is urgent, I can fix another date. 16. Can we meet early next week? 17. Does 8 p.m. suit you? 18. I am calling to confirm your appointment with Mr. Blake for next Friday. 19. He asked me to get in touch with you and fix another date. 20. Unfortunately I am busy tomorrow. Could we settle the matter on the phone? 21. You should send confirmation of the appointment. 22. Can I make an appointment with Mr. Shell? - Just a moment, I will check his appointment book. 2. Read the text and answer the questions. In the 1970s a number of telecommunication companies introduced a very interesting idea. They suggested organizing telephone meetings or conferences by telephone. The form of the conference depends on the number of people participating in the conference and where they are located. When a number of people from different locations take part, a multiple or conference call is needed. When there is a group of people in one location, they can use a loud speaking telephone or a conference telephone with headsets. The idea of telephone instead of personal meetings is very important today for multinational companies because they help save money and time. The disadvantages of such meetings are that you can neither see the participants nor demonstrate any visual materials. But you can overcome these drawbacks when you use a conference TV service. 1. When are multiple calls required? 2. When is a conference or laud speaking needed? 3. What is the aim of the telephone meetings? 4. Is it cheaper or more expensive to use telephone conference instead of travel? 5. What are disadvantages of the telephone conferences? 3. Read the dialogues, do exercises and act the dialogues out. 1. A: Hello! Is it 5357282? B: Yes, that's right. Who is calling, please? A: It is Alice Moam. I'd like to speak to Mr. Black. Is he in? B: I am sorry, he is out at the moment. Can I take a massage? A: No, thank you very much. I'll call back later, in an hour. Is that all right? B: Certainly, madam. I'll tell him you have called. He'll be in the office after 3 p.m. A: Bye! B: Bye-bye! 2. A: 5732535 B: Hello! I am calling to Blake and Company. My name is Jack Swallow, I'd like to speak to Mrs. Hanson. Is she in? A: Yes, she is in. What is it about? B: I'd like to discuss with her a one-day conference. She wanted to hold this conference in the business Center of our hotel. We are ready to discuss all the details, including time, prices and equipment. A: Just a moment, sir. I am putting you through. Mrs. Hanson, Mr. Smith is on the line. He is ready to discuss our one - day conference. B: Thank you very much, Mrs. Hanson. 3. A: Is that 5557375? B: No, you've got the wrong number. It is 5557376. A: Oh, I am sorry to have troubled you, I'll dial once again. 4. A: 5557375 B: John Blake here. Could I speak to Mr. Brown, please? A: He is busy at the moment. Can I ask you about the purpose of your call? B: Yes, certainly. I'd like to make an appointment with him. We are to discuss our future contract. A: Just a moment, Mr. Blake I'll get his schedule. Are you there? B: Yes, I am. A: When would you like to come, Mr. Brown? B: The day after tomorrow, if it is possible. A: Unfortunately, he is busy from 9 to 12 in the morning. How about the afternoon time? B: That suits me. A: All right, I'll tell him you have called and made an appointment. B: Thank you very much. I am looking forward to your meeting with Mr. Brown. A: Good-bye! 4. Fill in the blanks with appropriate responses. 1. A: Hello, is it ___? B: Yes, that's right. Who is ___? A: My name is ___. I'd like to speak to ___ Is she ___? B: I am sorry, he is ___. Can I ___? A: No, thank you very much. I'll ___. B: Yes, certainly. He'll be. 2. A: ___. B: I am calling to ___. I'd like to ___. Is she ___? A: Yes, she is ___. What is it ___? B: I'd like to discuss ___. A: Just a moment, I am putting you ___. 3. A: Is that ___? B: No, you've got ___. It is ___. A: Oh, I am sorry to ___. I will dial once ___. 4. A: ___. B: ___ ___ here. Could I speak to ___? A: He is ___. Can I ask you about ___? B: Yes, certainly. I would like to ___. A: Just a moment, Mr. ___. I'll get his ___. B: When would you like to ___? A: I would like to come ___, if it is possible. B: Unfortunately, he is busy ___. How about ___? A: That suits me. B: All right. I'll tell him ___. A: Thank you very much. B: I am looking forward to ___. 5. A Telephone Quiz. 1. Just a moment I am putting you ___. A. back B. through C. across 2. Is Mary there ___ any chance? A. by B. with C. to 3. I am sorry ___ you. A. to be troubled B. to have trouble C. to have troubled 4. There is no one ___ the name of Smith here. A. by B. on C. at 5. Could I ___ a message for Mr. Smith? A. buy B. leave C. meet 6. Hello. This is John Bates. May I speak with Mr. Wilson, please? – ____ Mr. Wilson is not here right now. A. I'm sorry, but B. No, you may not. C. What number are you calling? D. You got the wrong number. 7. Hello. Could I speak to Susan Malden, please? – ____, please. I'll see if she is in. A. Call back B. Hang up C. Hold on D. Pick up 8. I'm sorry. Mr. Garcia can't come to the phone at the moment._____ leave a message? A. Could I B. Do you like to C. May I D. Would you like to 9. I'm afraid Professor Grimes has just stepped out. Can ____ a message? A. I give B. I take C. you give D. you take 10. I'm afraid Barbara is not in. – Can I ____a message for her, please? A. give B. leave C. take D. write 11. Hello! Mary? – _____. A. Calling B. Dialing C. Speaking D. Waiting 12. Hello, is Mike _____, please? – Sorry, he's out. A. busy B. here C. now D. there 13. Can I speak to Douglas, please? – There is no one here _____. A. by that name I know of B. to speak to C. who is likely D. to have such a name 6. Make up your own appointment over the telephone, using these sentences as a plan. Don't forget to check the telephone number you are calling to. Introduce yourself to a secretary. Tell the secretary about the aim of your call. Ask the secretary to make an appointment for you. Give the secretary the desired date and time of the appointment. Ask the secretary to call you if the date and time change. Don't forget to thank the secretary. Just for Fun Moody was awakened by the telephone at four A.M. It was his Ku Klux Klan buddy, Crumm, calling long distance from Montgomery. "What's the matter?" asked Moody. "Are you in trouble?" "No!" said Crumm. "What do you want, then?" "Nothing!" "Then how come you are calling me in the middle of the night?" asked Moody. "Cause!" said the other redneck, "the rates are cheaper!" Appendix Some popular proverbs and sayings. Every woman rather be beautiful than good. All cats are grey in the dark. A miss is as good as a mile. Children and fools tell the truth. A ragged coat may cover an honest man. A good conscience is a soft pillow. Better to be envied than pitied. A man is as old as he feels. Use soft words and hard arguments. A rose by any other name would smell so sweet. A contented mind is a perpetual feast. Buy in the cheapest market and sell in the dearest. A thing of beauty is a joy forever. He who fails to study the past is doomed to repeat it. A stitch in time saves nine. Even the weariest river winds somewhere safe to sea. Where there's a will, there's a way. It takes two to tango. Hold your horses. Idle hands are the devil's tools. Wear your heart on your sleeve. Don't put all your eggs in one basket. A fool and his money are easily parted. Don't look a gift horse in the mouth. Variety is the spice of life. Curiosity killed the cat. Every cloud has a silver lining. A picture paints a thousand words. Haste makes waste. Don't count your chickens before they hatch. Blood is thicker than water. You can't take it with you. The bigger they are the harder they fall. When it rains, it pours. A penny saved is a penny earned. He lost his head. It's a small world. Great minds think alike. If it's not one thing, it's another. Actions speak louder than words. Keep your chin up. Let sleeping dogs lie. Never bite the hand that feeds you. You can't judge a book by its cover. Drastic times call for drastic measures. Practice makes perfect. Rise and shine. You are what you eat. Let the cat out of the bag. Mum's the word. General Conversation and Discussion
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