Dialogue 15
Excuse me, what time do we arrive in Frankfurt?
We’re due in at 10.15, but unfortunately we’re going to be half an hour late. Would you like a drink from the bar?
Yes, please. Can I have a mineral water? Thank you. How much is it?
Nothing, sir. The drinks are complimentary.
Practise saying what flight you prefer.
I need
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a first class
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and I prefer
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a night flight
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a business class
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a morning flight
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an economy class
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an evening flight
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a first class, open return
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an afternoon flight
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a tourist class
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a morning flight
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Put the sentences into the right place in the dialogue:
S: Grand Tour Agency. Susan Sharp speaking.
H: Hello, Susan. This is Hans Bradly. I need to send two of our sales managers to Rome next week. (1) __________?
S: OK. (2) __________?
H: Monday October 14th.
S: And if you want to book a return flight I must ask you: (3) __________
H: Four days. They would like to come back on the night of the 17th. (4) __________?
S: Let me have a look. There is a flight at 8.50 p.m. with British Airlines.
H: (5) __________?
S: Fortunately, there are. I’ve just called it up on the screen. Shall I reserve two right now?
H: Yes, please. And make it Business Class, OK? (6) __________?
S: In three or four days. I’ll send them to you as soon as they arrive.
How long are they staying?
Are there any seats available?
When will the tickets come?
When do they plan to leave?
What are the options?
Are there any British Airlines flights about that time?
Read the dialogues and answer the questions to them.
Dialogue 1
I’d like a return ticket to Paris.
Business class or economy?
Business class.
When do you want to travel?
On Thursday. I need to be there before lunch.
There’s an Ocean Air flight. It leaves at 05.50 from Istanbul Ataturk airport and arrives at Charles De Gaulle airport at 10.15.
How much is the ticket going to cost?
It’s €575 one way and €850 return.
I’d like a return, please. With the return details left open. Will you let me know when you have the ticket?
This is an e-ticket. You just show your passport at the check-in. We’ll email you an itinerary as soon as the booking is confirmed.
Questions
Where does the traveller want to go?
What kind of tickets does he want?
When does he want to travel?
When does the flight leave?
What time does it arrive?
Is he travelling by Air France?
Does he get a single or a return?
How much is it?
Dialogue 2
I’d like a return ticket to Bahrain.
When do you want to travel?
On Thursday the 19th.
Business or economy class?
Business, please.
There’s a Continental Airlines flight at 09.30. It arrives in Bahrain at 16.00.
Questions
What kind of ticket does the traveller want?
When does the flight arrive to Bahrain?
Dialogue 3
I’d like a first class return to Barbados.
When do you want to travel?
Tomorrow.
Okay, I’ll call you when the seats are booked.
How much is it going to cost?
Around four thousand dollars.
Questions
When does the traveller want to travel?
How much is it going to cost?
Dialogue 4
There are two flights tomorrow: one at 11.00 and one at 14.05.
When does the 14.05 arrive?
At 17.40. Shall I book it?
Yes, please.
I’ll email you when I have the details.
Questions
Does the 11.0 flight arrive at 17.40?
Which flight is the traveller going to take?
In pairs, use the flowchart to practise booking airline tickets.
I’d like [return] ticket to__.
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Business class or economy?
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__________
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When do you want to travel?
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I’d like to travel on ___ (at ___).
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I will email / call / text you when I have the details.
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Yes, please. / No, thank you.
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It’s _____ one way.
It’s _____ return. Shall I book it?
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How much is the ticket going to cost?
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There’s a [British Airways] flight on ___. (It leaves at___. It arrives at___.)
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Study the signs you may meet at the airport.
ARRIVALS
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ПРИБЫТИЕ
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DEPARTURES
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ОТПРАВЛЕНИЕ
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BAGGAGE CHECK IN
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РЕГИСТРАЦИЯ БАГАЖА
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BAGGAGE CLAIM
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ПОЛУЧЕНИЕ БАГАЖА
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CART RENTAL END (LUGGAGE CART AREA)
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ПРОКАТ БАГАЖНЫХ ТЕЛЕЖЕК
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CHECK IN
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РЕГИСТРАЦИЯ
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FIRST CLASS ONLY
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ТОЛЬКО ДЛЯ ПАССАЖИРОВ ПЕРВОГО КЛАССА
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ENTRANCE
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ВХОД
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EXIT
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ВЫХОД
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INFORMATION SERVICE
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СПРАВОЧНОЕ БЮРО
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PASSPORT CONTROL
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ПАСПОРТНЫЙ КОНТРОЛЬ
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CUSTOMS
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ТАМОЖНЯ
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CURRENCE EXCHANGE
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РБМЕН ВАЛЮТЫ
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Match the following words and pictures. 
phones
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baggage reclaim
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taxis
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toilets
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departures
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car park
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bar
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arrivals
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trolleys
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Complete the words or phrases using the following words.
Board, number, crew, card, control, luggage, reclaim, free, baggage, building, desk, locker
departures _____
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7) flight _____
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excess _____
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8) overhead _____
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check-in _____
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boarding _____
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hand _____
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cabin _____
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terminal _____
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baggage _____
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duty _____
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passport _____
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Answer the questions.
What’s the place where airline staff check your ticket?
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passengers
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Who are the people that travel on a plane?
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boarding card
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What do airline staff weigh at the check-in desk?
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check your luggage
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What do we call the place you’re travelling to?
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the check-in desk
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What do airport staff do at passport control?
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runway
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What do we call the place where you get on the plane?
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luggage suitcases
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What do you call the bags that you can take on the plane with you?
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gate
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What’s the part of the airport where the plane takes off and lands?
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hand luggage
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What’s the piece of paper they give you at the check-in desk?
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destination
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Using the flowchart, practise checking-in at an airport. Work in pairs.
Excuse me, where can I check-in? (Where’s the check-in desk, please?)
(Is this the right check-in for Tokyo?)
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You can check-in here / over there.
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Can I see your ticket, please?
Would you like an aisle seat or a window seat?
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_________________________
_________________________
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How many pieces of luggage do you have?
Is that your luggage?
Did you pack your bags / case yourself?
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_________________________
_________________________
_________________________
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I’m flying to [Sapporo]. Do I need to clear customs in [Tokyo]?
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Yes, you do. (No, you can clear customs in Sapporo.) (Have a good flight.)
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Is that K3?
I think you’re on my seat.
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I’m not sure. I don’t know.
(Yes, it is – I’m sorry.)
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Write a conversation between two passengers on a plane, using the phrases in the two boxes. Then play out the dialogue in pairs.
Passenger A
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Passenger B
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Are you going to Oslo on business?
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And do you know when we are due in?
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Have you been before?
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Do you know when they serve lunch?
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How do you like it?
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Good. I’m very hungry.
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I think that’s my seat belt.
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I’m sorry. This one must be mine.
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I think we’re due in at 7.30, in five hours.
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Very much. What about you?
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Quite soon, I think.
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Yes, I am. I’m going to a conference.
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So am I.
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Yes, many times.
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Yes, I love Norway.
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