Put this dialogue in the right order. Then practise with the partner.
Don Roger, that’s R-O-G-E-R.
Hello. Is that Petra?
Can I take a message?
She’s at lunch at the moment.
Yes, please.
I’ll tell her.
Sorry, I didn’t catch your name.
Could you tell her that Don Roger called?
No, I’m afraid it isn’t.
Thank you, Mr. Roger.
Read the dialogues and fill in the message pad.
Call 1
Can I speak to Andrew?
I’m afraid he isn’t here at the moment. Can I take a message?
Thank you. Could you tell him that Jan called?
Does he have your number?
I’m on my mobile – the number is 793172. I’m returning his call.
Sorry, I didn’t catch your name.
It’s Jan, Jan Peto – that’s P-E-T-O.
I’ll give him the message.
Call 2
Hello.
Is that Tina Lantos?
No, this is Emma Ford speaking. Can I help you?
Yes, do you know when Tina will be in?
Well, she should be in later this afternoon. Can I give her a message?
Thank you. Could you ask her to call ASK’s Controller on 3245 – as soon as she gets in.
Yes, of course. Could you give me the number again?
Yes, it’s 3245. OK?
Yes, I’ll ask her to call when she gets in.
Thanks, bye.
Bye.
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Call 1 / Call 2
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PHONE MESSAGE
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Message for
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Caller’s name
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Company
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Phone number
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Please ring back
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Will call again
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Return your call
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Urgent
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Message
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Date
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Time
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Taken by
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Correct the mistakes in the following sentences.
I want that he called me.
Could you tell him to call me?
I get him for you.
Hello. I’m John Smith speaking.
I’m sorry. The line busy.
Can I help to you?
Can I take a you message?
I’m sorry. He have a meeting.
I’ll put you back immediately.
He not here at the moment.
Complete the dialogues with the necessary phrases.
Dialogue 1
_______________.
Yes. May I speak to Mr. John Conners?
_______________.
Dialogue 2
He is busy t the moment. Can you ring back later?
_______________.
Yes, that’s perfect, thank you. Goodbye.
Dialogue 3
_______________.
Yes, who is calling?
_______________.
Good morning, Mr. Black. What can I do for you?
Dialogue 4
_______________.
Just a moment. I’ll find out if he is in.
_______________.
This is James Brown from Continental Equipment. I’d like some information.
Translate the sentences into English.
Вас к телефону.
Не вешайте трубку. Я Вас соединю.
Вы набрали неправильный номер.
Телефон занят. / Телефон свободен.
Повесьте трубку.
Могу я оговорить с господином Смитом?
Кто говорит?
В настоящий момент он отсутствует.
Позвоните, пожалуйста, позже.
Могу я оставить сообщение?
Вы можете меня соединить?
Хотите оставить сообщение?
Я не расслышал Ваше имя. Не могли бы Вы повторить?
Не могли бы Вы попросить ее перезвонить мне?
Хорошо, я отправлю ему сообщение.
In pairs, use the flowcharts to pratise telephone calls, incoming calls, taking and leaving messages.
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1. Making phone calls
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Hello, can / could I speak to [Derek Ritter]?
(Hello, is it possible to speak to___?)
(Hello, could you put me through to ___?)
(Hello, could I have extension 123, please?)
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W ho’s calling, please?
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It’s [John Snow].
(My name is [John Snow].)
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Just a moment, please, I’ll put you through.
(One moment, please.)
(Hold on, please.)
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I’m sorry___
___there’s no answer.
Shall I try someone else?
(His / her extension is on voicemail. Would you like o leave a message?)
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You’re through now.
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Hello.
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[Derek Ritter].
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No, I’ll try again later.
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Hello, is that [Mr. Ritter]?
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Thank you for calling.
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Speaking.
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Hello, [Mr. Ritter]. This is [John Snow] from [ABC Ltd].
(Hello, my name’s John Snow. I work for ABC Ltd.)
What can I do for you?
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2. Incoming calls
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Who’s calling, please?
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[Peter Moinor], form [ABC].
Can I speak to [Magda Angelis], please?
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W ould you like to speak to someone else?
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I’m afraid she / he is [away from her / his desk at the moment].
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I’ll put you through.
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Yes, OK – thanks.
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If you give me you number, I’ll get her / him to call you.
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Hello, [Mr. Moinor].
[Magda Angelis] here.
I’m sorry, I can’t talk now.
I’m [in a meeting / with a customer].
Can I call you back?
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I’m putting you through to [Jen Elvin.]
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Thanks – it’s___.
And my name is___.
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Of course, can you call me at (about)___?
My number is___.
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Thanks.
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I’ll get her / him to call you.
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Thanks, I’ll call you later.
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When will he / she be back / free?
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He / she won’t be back / free till___.
He / she will be away from his / her desk for___.
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Thanks.
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Thanks for calling.
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3. Phone messages
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Hello, can I speak to [Mr Gitto], please?
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I’m afraid he isn’t here at the moment.
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Can I take a message?
(Can I give him / her a message?)
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Can I give him a message?
(Could you give him a message?)
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Yes, of course.
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Could you say that [Elena Roche] phoned?
(Could you tell him that [Elena Roche] called?)
(That’s R-O-C-H-E.) Did you get that?
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Yes, I did.
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No, I didn’t.
(I didn’t catch your name.)
(Could you say it again please?)
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Could you ask him to call me back [before 5]?
(Could you tell him I’ll call again after lunch?)
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Yes, of course. I’ll tell him.
(I’ll give him the message.)
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Thanks, goodbye.
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