Самостоятельная работа студентов (срс)
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| Part A Put the words in the correct order to make questions. See the example. Example: Who work for do you? Whodo you work for? 1 How need you money much do? How________________________________________? 2 What do do you exactly? What________________________________________? 3 How travel does job involve much your? How_________________________________________? 4 Do often late work you? Do___________________________________________? 5 Could I please the Marketing have Department? Could________________________________________? 6 Do know you the airport is where? Do___________________________________________? Part B Read the sentences. There are three words in italics. Cross out the incorrect word. See the example. Example: Could you repeat / read / 7 I’m phoning to / about / for some information. 8 People at that company never return / leave / call messages! 9 I’m taking a(n) course / taxi / interview. 10 I’ve just downloaded a computer / file / virus. 11 Nintendo founded / launched / introduced the first portable hand-held game system in 1989. 12 They deal / make / earn money by selling educational software. Part C Complete the article using the verbs in brackets in the Present Simple, Present Continuous or Past Simple. See the example. A new survey says that currently companies are losing (lose) millions of dollars of business every year through unhelpful and impolite reception staff. The survey interviewed business people last year. Over 70% of people who answered the survey said that most company receptionists (13) _______________ (fail) to greet them politely. 50% said that many receptionists often (14) _______________ (not / smile). The survey concludes that ‘the typical customer (15) _______________ (want) a receptionist to be efficient and friendly’. As one business person said: ‘After a long trip it makes all the difference if you meet a happy face.’ Now, as a result of the survey, many companies (16) _______________ (re-train) their receptionists. One training manager said: ‘At the moment, I (17) _______________ (organise) customer service courses for all receptionists.’ But the survey also says that everyone in the company (18) _______________ (need) to have the skills of the friendly receptionist. Section 2: Reading (19–25) Mr White of ADH Graphics has written an e-mail to a client, Mr Clarkson, about a visit Mr White is going to make to Mr Clarkson’s company. He’s also written an e-mail to another regular client called Roger. The e-mails are mixed up. Separate the e-mails and put them in the correct order. See the example. E-mail 1: Dear Mr Clarkson, 1 a 2___ 3___ 4___ E-mail 2: Dear Roger, 1 ___ 2___ 3___ 4___ Dear Mr Clarkson Dear Roger a I’m just writing to confirm my visit on b and estimates? What size? How many? Please contact me if c Friday. Could you give me more details about the brochure d Friday 16th at 10am. I’ll bring the samples for the manual e you have any other questions. f you want me to visit. g Thanks for calling me last h and estimates for print runs. Please contact me if Section 3: Listening (26–30) (Class Audio CD1 track 18) Read the information on the business cards of the two speakers below. There are five errors. Listen to conversation 1 twice. Cross out the errors and write the correct words next to the cards.
Section 4: Speaking (31–35) You are going to leave a message on an answer machine. You are visiting a colleague and want him to collect you from the airport. Below is your flight information. Use the information to prepare your message.
When you are ready, read or record your message. Your partner or teacher will give you one mark for the following.
Лексический минимум: Изготовить на заказ (tocustomise) Подпись (caption) Чистая прибыль (marginof) Расходы (costs) Оборот (turnover) Обязательства (commitment) Конкурентоспособный - competitive (неконкурентный - unrivalled) (конкуренция -rivalry) Поддерживать (tosustain) Загружать в память (todowload) Организовыватьсвоедело (to set up a company) Нанятьперсонал (to hire personnel\staff) Управлятькомпанией (torunacompany) Продуктивность (productivity) Компании, которые вкладывают деньги в новый бизнес (venturecapitalists) Начальный капитал (capital) Быть на чьем-либо месте (tobeinsmb"sshoes) Подать заявление на работу (toapplyfor a job) Загружатьработой (to give smb a hard time at work) Живой, оживленный (brisk) Страдать от профессионального стресса (tosufferfromprofessionalstress) Не принимать всерьез (totakesomethingeasy) Поддерживать функции организма (tomaintainbodyfunctions) Усилие, напряжение (exertion) Ограниченное количество энергии (a limitedamountofenergy) Совет Директоров (BoardofDirectors) Исполнительный Директор (ExecutiveOfficer) Телефонная сеть (handling) Коммутатор (switchboard) Запрос (enquiry) Продемонстрировать здоровый образ компании (toproject a healthycompanyimage) Эффективность (efficiency) Профессионализм (professionalism) Потерянные доходы (поступления) (lostrevenue) Страхование (insurance) Неудача, провал (failure) Ответить незамедлительно (точно) (toanswerpromptly) Секретарь (телефонистка) (a telephone receptionist) Переадресоватьзвонок (to transfer a call) Поставить звонок в режиме ожидания (toplacecallsonhold) Иметь дело с рассерженными абонентами (todealwithangrycallers) Ответить на корреспонденцию по телефону (toanswercorrespondencebyphone) Назватьимяабонента (to use a caller"s name) Правильно принять сообщения (totakemessagescorrectly) Темы для собеседования:
III семестр I. Контрольная работа. II. Лексический минимум. III. Собеседование по теме FINAL PROGRESS TEST (III TERM) Section 1: Grammar and Lexis Part A Match the responses (a–e) to the problems or requests (1–5) in a hotel. Write the letters on the lines. 1 Can you confirm the details? ___ 2 Does the bar open at twelve? ___ 3 I need a taxi to the station, please. ___ 4 It’s busy on reception this morning. I’m really stressed. ___ 5 I’d like breakfast in my room, please. ___ a I’ll check. b I’ll fax them to you. c I’ll help you. d I’ll send it up. e I’ll call for one. Part B Two people are going on a trip. They are discussing which airline to fly with. Complete their conversation by using the words in the box to make a comparative or superlative.
A: I like Eurobird. I’ve travelled with them before. B: Yes, but I don’t like the seats. They’re (6) ____________________ than Interair’s. I don’t want to fly with them. Interair is much (7) ____________________ for long journeys. Or there’s Cityjet. And Cityjet has a discount this month so it’s the (8) ____________________. A: But they don’t give you dinner on Cityjet. How long is the flight with Eurobird? B: Two hours. The flight with Interair is (9) ____________________ - it’s two-and-a-half hours. A: So Eurobird is (10) ____________________ than Interair. B: But the seats… Part C Complete the e-mail below using the verbs in brackets in either the Past Simple or Present Perfect. Hi Pam Sorry I (11) ____________________ (not / reply) to your e-mail yesterday. I was in Italy for a week and I (12) ____________________ (meet) an old boyfriend! Did I ever tell you about him? It was so funny. I was walking through the centre of Bologna when I (13) ) ____________________ (see) him! We talked and he’s still the same - he (14) ____________________ (not / change). I’m back at work this morning and I (15) ____________________ (receive) three e-mails from him… Part D (16–21) (2 marks per sentence with should/shouldn’t.) A colleague has written the e-mail below to you. Write an e-mail back to your colleague. Use should/shouldn’t and the prompts in the box. I’m sorry I missed the meeting. I had to go to the doctor. I’ve had bad headaches and I sleep badly. And at work I lose control sometimes. Yesterday, I shouted at my secretary. I’ve never done that before….
Hi … __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ Section 2: Reading Each reading (22–25) is about trends. Sentences a, b and c describe trends. Choose the sentence which summarises each reading correctly. 22 In a survey by Carlson Hotel Worldwide, 72% of hotel-bound business travellers cited that ‘basic condition of rooms’ frustrated them most, followed by uncomfortable beds (64%) and rooms that were not ready following a late arrival. More than half of the respondents (53%) said they were more frustrated by a non-working television in their room than by waiting in line to check in and out (47%). a Business travellers do not mind waiting in line to check in and out of hotels. b Poor condition of hotel rooms is cited as the most frustrating thing for business travellers. c A comfortable bed is the most important thing in a hotel for business travellers. 23 Over the last four years, Inditex, one of the world’s largest fashion groups, has increased the number of shops worldwide from 2,244 to 3,131. In this time the group has launched two new chains and profits have risen from €639 million to €1,002 million. a Inditex has doubled the number of shops around the world b The number of employees has increased by 363. c Two new chains and more shops have increased profits. 24 Over the last four years health experts have advised companies to consider the costs and legal implications of stress-related illness. They emphasise that the benefits of reducing stress can reduce costs. In one example of a company which stopped ‘performance-related pay’, sickness absence was reduced over four years and productivity remained stable. a The decrease in stress will decrease costs. b The decrease in profits will decrease stress. c The decrease in productivity will decrease stress. 25 According to a report published recently, standards in written English are falling. This is mainly because people see e-mail as an informal way of communicating where the normal rules of grammar and punctuation do not apply. In a survey by MSN, two-thirds of those aged 18-24 admitted that they were more concerned about the content than the grammatical correctness of their e-mails. a English 18-24 year olds are writing more e-mails. b English grammar and punctuation are worse nowadays. c English in e-mails is worse than in other correspondence. Section 3: Listening (Class Audio CD1 track 28) Listen to the telephone conversation twice and complete the message.
Section 4: Speaking (31–35) You are a guest in a hotel. Your partner works in room service. Call room service and make requests for: - something to eat - an early morning call - an extra set of towels Prepare what you will say. Your partner or teacher will give you one mark for each of the following:
Лексический минимум: Директор по развитию бизнеса (Director of Business Development) Уйти на пенсию, в отставку (to retire / on pension) Сплетни, слухи (gossip/rumours) Представить кого-либо кому-либо (tointroducesmbtosmb) Добиться результата через переговоры (to achieve results through negotiations) Быть в деловой поездке (to be on business trip) Замкнутый (reserved) Высокомерный (arrogant) Скучный (dull/boring) Общительный (sociable) Основывать компанию (to establish a company) Штаб-квартира корпорации (Headquaters of Corporation) Микропроцессор (microprocessor) Начать продажу (to launch new production) Годовщина (anniversary) Развивать (to develop) Распространять(ся) (to expand/to spread) Реконструировать(ся) (to convert/to reconstruct) Укрупнять (to enlarge) Изобретать (to invent) Достичь уровня (to reach the level) Послать e-mail (to send e-mail) Найти что-либо полезное в Интернете (tosurftheWebforsmthuseful) Загрузить информацию (вирус) (to dowload information/virus) Вести переговоры по сделке (tonegotiateadeal) Суммировать (to summarize) Удобство (convenience) Доверие компании (reliability of the company) В письменном виде (in handwriting) Качество (quality) Подпись/подписывать (signature/tosign) Технология (techonology) Образ компании (image of the company) Надежность (confidence) Доверие к бизнес-партнерам (confidentiality in business partners) Иметь дело с ...(to deal with) Корреспонденция (correspondence) Подтвердить (подтверждение) (to confirm/confirmation) Доставка корреспонденции/товаров (delivery of correspondence/goods) Предоставить необходимые детали (to offerrelevantdetails) Извиниться за ошибки (за доставленные неудобства) (to apologize for mistakes and inconvenience) Первостепенной важности (to give something top priority) Темы для собеседования:
ВОПРОСЫ К ЭКЗАМЕНАМ II семестр I. Контрольная работа. II. Лексический минимум. III. Собеседование по теме FINAL PROGRESS TEST (II TERM) Section 1: Grammar and Lexis Part A Underline the correct verb form in italics. See the example. Example: I’ve started working / started working here five years ago. 1 I study / ’ve studied English for two years. 2 I left / ’ve left the company in 1976. 3 I still worked / work with him after all these years. 4 If I get / got my bonus this month, I’ll buy a new motorbike. 5 If you won’t / don’t have any plans this evening, will you come with me to the cinema? 6 She has been / is being interviewed at the moment. 7 They are delivered / deliver the components every morning by six. 8 We ’re going / are gone to present a new product next month. 9 No, it’s OK if he’s busy. I ’ going / ’ll call him back later. Part B Which is the incorrect verb in these sentences, a, b or c? See the example. Example: I need to c a flight to Moscow. a book b catch c receive 1 She’s _______ the company rules on making private calls from the office. a ignored b broken c stopped 2. I thought you ________ this problem. a claimed b dealt with c solved 3. On behalf of Summertime Holidays we’d like to ________ you a refund. a save b offer c give 4. In my department people ________ so much time on the Internet. a waste b miss c spend 5. At this meeting I’d like to ________ the tasks for our next project. a think b assign c delegate 6. Do you think you can _______ the deadlines? a set b save c meet 7. Sit at the front. Then you can ________ the plane faster. a get on b get off c get up Section 2: Reading Paragraphs A–H are from a manager’s report about an employee. Questions 17–24 are spoken and written sentences used at the time of the incident. Match the paragraphs with sentences. Write the letters on the lines. 17___Sorry to interrupt but we need your help. Can you come now.’ 18 ___‘I’m sorry but I’m afraid I’m going to ask you to leave this company.’ 19___‘We’ll send them to you.’ 20___‘I need to tell you that you’re not allowed to make calls at work.’ 21___‘I am writing to inform you that if you continue to make calls at work, I will have to terminate your current employment.’ 22___‘Nicola, you and your daughter have just won a holiday in Ibiza!’ 23___‘You can’t do that! I can do what I like! What are you sacking me for, you idiot?’ 24___‘Please put the phone down now and then I’d like to discuss this in my office.’ Manager’s report A On two occasions in November Ms Nicola Williams, an employee in the assembly plant, was warned that using a mobile phone in work hours was against the company rules. Both these warnings were given by another supervisor, and noted in her file. B Then, in December, on a further occasion, she was given a written warning. C Finally, on Friday 12 January at 10.30 I was informed of a problem on the factory floor. When I arrived there, I found a lot of noise and shouting going on. D Ms Williams was using her mobile phone to participate in a radio phone-in programme. Apparently she had won a prize. E I asked her to put the phone down immediately, and come in to my office. F I decided to terminate her employment, and in the presence of Ms Jones, my deputy, Ms Williams was told that she was being sacked. G She became hysterical and abusive, and was asked to leave the factory immediately. H She was informed that her possessions would be forwarded to her by post. Section 3: Listening (Class Audio CD2 track 7) Allan is writing an e-mail to a colleague at work. He is describing his business trip to Dublin. Write the missing words in the e-mail using words from the listening. Listen to the conversation twice. See the example. Dear Ralph I only just arrived today and I’ve already had a (25) _______________ with someone from Dublin. The people are so friendly and Dublin seems very (26) _______________. It has lots of (27) _______________. I think I’m ready for the meeting tomorrow but I’m a bit (28) _______________. Can you let me know how Bayern Munich did? The newspapers here don’t have the German (29) _______________ results. I’m flying back on (30) _______________ morning so see you in the afternoon. Allan Section 4: Speaking (31–35) You are at a conference and you don’t know anyone. Start a conversation with your partner. Your partner or teacher will give you one mark for each of the following:
Лексический минимум: hotelservice - обслуживание в отелях; receptionist - регистратор; to have a reservation in the name of ... – бронировать номер на имя; worldwidehotelchain – всемирная сеть отелей; atimezone – часовой пояс; high-speedinternetconnections - высокоскоростное соединение с интернетом; 24-hour roomservice - круглосуточное обслуживание номеров; convenientlocation - удобное месторасположение; a well-knownbrand - широко известная марка; jetlag - нарушение суточного ритма; long-haul flight - длительный перелет; revenue - государственный доход; database - база данных; deliver - доставлять; profitable - выгодный; customers" expectations – ожидания клиентов; prosper - процветать; anecdote - анекдот; to tell somebody a story – рассказать историю; to interrupt - перебивать; hitchhiking – езда автостопом; workfor a smallcompany - работать на небольшую компанию; have a goodtime - хорошо провести время; cost a fortune - стоить целое состояние; have a chancetodosomesightseeing - получить возможность посмотреть достопримечательности; take a longtime - занять много времени; get through on the phone - дозвониться; to be late for the interview – опоздать на собеседование; reach - достигать; create - производить, создавать; acquire - приобретать (приобрести); commence - начинать (-ся); add - добавить; increase/goup - расти, увеличиваться; remainstable - оставаться стабильным; fall/godown - снижаться, падать; install - устанавливать, подключать; installation - подключение, установка; launch - запускать, начать выпуск; innovation - нововведение, новшество; innovative - новаторский; flexibility - гибкость; operate - управлять; profit - прибыль; profitable - прибыльный; production - продукция, производство; distribution - распределение, распространение; stressful - напряженный; responsibility - ответственность; motivate - мотивировать; motivated - мотивированный; employee - сотрудник, работник; employer- работодатель, наниматель; stress-relatedillness - заболевание, связанное со стрессом; communication - общение; urgent - неотложный, срочный; relationshipswithclients – отношения с клиентами; relationships with colleagues – отношения с коллегами; creativeenergy - творческая энергия; management - управление; the result of stress – результат стресса; Темы для собеседования:
IV семестр I. Контрольная работа. II. Лексический минимум. III. Собеседование по теме FINAL PROGRESS TEST (IV TERM) Section 1: Grammar and Lexis Part A Re-write the sentences beginning with the words given. 1 Could I use your phone? I wonder if ___________________________________? 2 He’ll call you back later. He says ___________________________. 3 They think prices will continue to fall. They said that _______________________. 4 How much time do you need? My boss asked me___________________. 5 I don’t know the answer. I can’t tell you. If I knew______________,_______________. 6 He works from home. He isn’t stressed. If he _________________________________________. Part B Complete this conversation in a restaurant using the words in the box.
A: So what exactly are you in charge (7) __________ at Walter and Thomas? B: I’m responsible (8) __________ product development. New ideas – that kind of thing. A: So do you report (9) __________ Vicki Sheard? B: That’s right. Do you know her? A: Yes. Oh here’s the menu. B: Have you eaten here before? A: Yes, it’s the best Italian restaurant in town. I really like the Vongole. It’s a type (10) __________ seafood. It’s served (11) __________ pasta. B: Sounds great. Let’s order that. Anyway, I’m really interested (12) __________ the proposal ... Part C Match the words. See the example.
Example: coffeemachine __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ Section 2: Reading All of the sentences below are comments about gossip and chatting. Each sentence 18–23 is linked to a sentence A–G. Match the pairs of sentences. See the example. Example: Gossip isn’t a bad thing. _B__ 18 In my place of work gossip is the only way of finding out about the company strategy. ___ 19 Freedom of speech is a basic human right. ___ 20 Having started a new job a year ago, I made an effort never to engage in gossip.___ 21 A friendly and chatty work environment makes employees happy which results in a better level of work and more money for the company. ___ 22 Gossiping about someone is a delicious pastime. ___ 23 Some of my biggest insights into problems at work come from having a brief chat about totally unrelated matters. ___ A It can be very damaging to your career and general workplace relations. C The management refuse to talk to most of the staff. D Solutions can occur just by taking a break and talking by the coffee machine. E Any employer who bans office gossip will lose money by making the workforce less productive. F However, there’s a fine line between harmless and hurtful remarks. G Unless you are the one being gossiped about. Section 3: Listening (Class Audio CD2 track 36) Listen to the recording and decide which of the following disadvantages relate to e-commerce (e) and which relate to traditional shopping (t)? 24 Poor after-sales service __ 25 Waiting for the postman to arrive __ 26 Limited opening hours __ 27 Delivery problems __ 28 Payment security __ 29 Limited product stock __ 30 Less competitive prices __ Section 4: Speaking (31 – 35) You are staying at a hotel. There are three problems with your room: The television doesn’t work. The shower only has cold water. There isn’t an internet connection for your laptop. Your partner is a helpful hotel receptionist. Discuss the problems with your partner. You will be given one mark for each of the following:
Лексический минимум: high-profilejobs - профессии, требующие высокого уровня подготовки; softwareindustry - производство программного обеспечения; headhunters - (фиг) охотники за головами; luretopexecutiveaway - сманить сотрудника высокого уровня; headquarters - штаб-квартира; manufacturegoods - производить товары; the CEO ofMicrosoft - генеральный директор компании "Microsoft"; chiefexecutive - член совета директоров; managingdirector - исполнительный директор; chairman - председатель; to step down/resign/leave a job - уволиться; found/establish/set up - основать; university qualification/degree - диплом; employ/hire - нанимать; responsible for/in charge of – ответственный за; promote - повышать по службе; dismiss/sack/fire - увольнять; spare time/leisure time – свободное время; That'sverykind - очень мило с вашей стороны; Exciseme, but - прошу прощения, но; M-m, that"sinteresting - о-о, как интересно; Sorry to cut off/to interrupt - извините, что перебиваю; To make an excuse – придумать оправдание; to have a quick look at – просмотреть мельком; take one"s time – не пешить; Can I lendyou... - могу я предложить вам... Bytheway, ... - кстати, ... checkin - зарегистрироваться, пройти таможню; gothroughpassportcontrol – пройти паспортный контроль; tobook a flight - забронировать билет на самолет; to miss a flight – опоздать на самолет; to book in advance – забронировать заранее; boarding pass/card – посадочный талон; no smoking seat – некурящие места; frontseat - переднее кресло; aisleseat - боковое кресло; toconfirm a seat - подтвердить забронированное место; toignore/breakrules - игнорировать, нарушать правила поведения; to solve a problem – решить проблему; claim/receive/offer a refund - потребовать/получить/предложить полное возмещение стоимости. Темы для собеседования:
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